Skip to main content
Choose language
Text size
BrowseAloud
MyAccount
Handbook
Corporate site
Jobs
Hyde New Homes
Main menu
Tenants
Tenants
Back
Resident handbook
MyAccount
Repairs and maintenance
Repairs responsibilities
Report a repair
New build repairs during defect period
Emergency repairs
Home maintenance made easy
Planned maintenance
Making improvements to your home
Stock condition surveys of your home
Contractors’ Code of Conduct
Stockwell building surveys
Coronavirus - information for our customers
Coronavirus - information on property and resident services
Coronavirus - rent and payments
Coronavirus - information for sheltered and supported housing residents
Coronavirus - Need help?
FAQs during coronavirus
Hear from our staff - Working during coronavirus
Advice on how to join phone and video court hearings
Rent and service charges
Making a payment
Help with rent arrears and benefits
Changes to rent charges
Service charges
Universal Credit
Antisocial behaviour
Resolving problems with neighbours
Noise - top tips for keeping the sound down
ASB useful contacts
Is this antisocial behaviour?
Managing your tenancy
Tackling tenancy fraud
Changing your name
Transferring your tenancy
Notice to quit form
Update household members
Starter tenancy
Fixed-term tenancy
Death of a tenant
Communal entry fobs
Looking after your home
Home maintenance
Damp, mould and condensation
Safety in and around your home
Home insurance
Improvements and adaptations
Pets in the home
Dealing with household pests
Heating and hot water
Building safety
Building safety projects
External Wall Systems (EWS)
Evacuation procedure
Moving home
Moving home recharges
Moving into your new home
Our Landlord Services made easy
Our Landlord Services videos
Cleaning and gardening
Replacement of communal light bulbs
Removal of bulk refuse
Tree works
Waste disposal and recycling
Spring cleaning and gardening
Summer cleaning and gardening
Customer involvement
Our customer groups
Engage with us online
Get involved
Training and support
Improving services together
Resident inspections
Customer involvement - our impact
Disability aids and adaptations
Disability aids and adaptations FAQs
Shana’s story
Advice and support
Money, benefits and debt advice with Successful Tenancies
Domestic abuse
Jobs and training advice for residents
Getting online
Mental and physical health
Our Community Partners
What's on for young people
Safeguarding
Avoiding scams
The Hyde Charitable Trust
Right to buy
Brent Coefficient tenants
MyAccount
Manage your rent account anytime, anywhere
Find out more
Homeowners
Homeowners
Back
Homeowner responsibilities
Selling and re-mortgaging
Re-mortgaging, staircasing or selling properties in our buildings
Coronavirus - information for customers
Lease extension and buying the freehold
Voluntary lease extension - application form
Buildings insurance
Improvements and alterations - homeowners
Home improvements and alterations form - homeowners
Major works and Section 20
Major external works
Tell us what you think of our proposals
Subletting your home
Sublet registration form
Staircasing
Home Owners Panel
Keeping pets if you are a homeowner
Pet licence application form (for homeowners)
New build repairs during defect period
Coronavirus
Information for our customers
Find out more
Find a home
Find a home
Back
Rent a home
London Living Rent
Buy a home
Swapping your home
Mutual exchange - initial request to exchange form
Right to Buy and Right to Acquire
FAQs Applying for Right to Buy and Right to Acquire
Right to buy or acquire form
Supported housing
Doxie's story
Barbara's story
Mr Small's story
Mr Cas' story
Pauline and Carol's story
Bobby and Rosemary's story
Bill's story
News
News
Back
Building homes
Planning permission secured for Eastman Village, Harrow
Rochester Riverside first topping out
Homes for Cambridgeshire & Peterborough launch new website
New homes coming to Whitstable
Contracts exchanged on Canterbury Riverside
Eastman Village tops out
First new homes for innovative low cost housing partnership
Packington Square, Evabourne and Woodfield Park shortlisted for five housing awards
More affordable homes for Hove
Teynham to get 130 new affordable homes
We are proud to support the Bakerloo line extension
New public plaza unveiled at Rochester Riverside
Hyde New Homes launches improved website
Top marks at Rochester Riverside as primary school wins planning consent
Planning permission for affordable new homes at Shoreham
Bringing modular homes to Ealing
Rochester Riverside wins top national design award
First affordable homes for Rochester Riverside
Delivering more homes in Cambridgeshire
50 affordable homes for south east London
Mayor of Islington helps celebrate Packington transformation
Putting resident engagement at the heart of regeneration
Next phase of Rochester Riverside begins construction as labour hits 61%
Rochester Riverside primary school awarded new planning consent
Work begins on new Rochester Riverside primary school
Civic Centre site in Shoreham-by-Sea set for new homes
Grant funding from Homes England and the GLA to deliver nearly 4,500 new homes
Budding creatives asked to design new public art for Rochester Riverside
Managing homes
Responding to the Hackitt review
Hyde pledges support to help tackle domestic abuse
National Hoarding Awareness Week
National BBQ Week
Keeping residents safe
We are taking stock
Committed to resident safety
Fire Door Safety Week
Home safety week 2019
Rapid response to customer feedback
Electrical Fire Safety Week 2019
Day in the life
Fire alarms save family’s life
Hotpoint and Indesit washing machine recall
Putting our residents first
Gosport looking good
Patience wins the day
A fire can start in any room
Preparing for coronavirus
Coronavirus and antisocial behaviour (ASB)
A day in the life of Property Maintenance
New gas safety contractor for Peterborough and Northampton
From violent abuse to a safe new home
Film highlights building safety work
Staying electrically safe at home
Our stock condition surveys are back
Watch our video and see how we're keeping our staff and customers safe
Reshaping how we report our performance
Taking stock
"Track my engineer" launching
Don't forget to get your boiler serviced
How to keep gas safe
In full swing - fire doors save lives and homes
Help us plan our works programmes
"Track my engineer" - now launched for customers in Kent, Bromley, Croydon and Bexley
Dealing with noise during the coronavirus pandemic
Overcoming antisocial behaviour
Updated advice on External Wall Systems (EWS)
New expectations for high-quality complaint handling
Focusing on respect
Hyde marks White Ribbon Day
Electrical Fire Safety Week 2020
MyAccount goes from strength to strength
Hyde supports My Sisters’ House
New housing strategy sets out our ambitions
Providing vital funding for our customers and communities
Christmas arrives at Sutton Court, Peterborough
Edna gives customer the perfect Christmas gift
A room with a view
Introducing our Energy and Sustainability Strategy
Taking a strong stance against unlawful subletting
Jigsaw - Hyde's new home search platform
Safekeeping
New stock investment contracts set to save £10m
New heating, gas and hot water services contractor for Lewisham customers
Welcome UKCPM – our new car parking contractor
Check your home is safe
Changing our approach to maintaining our homes
Thank you for helping us deliver our services during the pandemic
Our provisional external wall system survey programme
Welcome to our new Building Safety Panel
Taking care of our sheltered and supported customers
Fire in Stockwell
Rochester Riverside BBQ
It’s Gas Safety Week 2021
Help us choose your new cleaning and grounds maintenance provider
Corporate and financial
Group Chief Executive joins Industry Safety Steering Group
Hyde shortlisted for two UK Housing Awards
Hyde comes out on top for employee benefits
Peter Denton shortlisted for Finance Director of the Year
Hyde Fire Safety Taskforce makes awards shortlist
Upcycling solution adds social value
Hyde receives A+ rating from Fitch Ratings
Hyde launches fire safety framework open to the public sector
Generous contractors boost Big Half fundraising total
Peter Denton named Finance Director of the Year 2019
Rochester Riverside Community Board launches
We welcome two new Directors
Elaine Bailey to retire after five years at the Hyde Group
Hyde Foundation Heroes
Hyde wins Homebuilder of the Year
Tracy Allison to leave Hyde
Solid performance delivered for 2018/19
Procurement framework
Hyde takes home overall prize at the National Housing Awards
Helping to end homelessness
Knowing our customers and how to deliver to them
Our resident safety work recognised by Inside Housing
Customer Satisfaction Awards
Launching the Value of a Social Tenancy 2018/19
Welcome to our new Chief Financial and Resources Officer
Our Rochester office now open
Hyde launches £2BN main contractor framework
Catherine Raynsford appointed as Director of Stakeholder and Investment Management
Hyde completes syndicate loan with Wells Fargo
Double shortlisting for Hyde in UK Housing Awards
Customer satisfaction awards win
Hyde New Homes given gold award for customer satisfaction for seventh year running
Rochester Riverside shortlisted in Housing Design Awards 2020
Hyde in strong position as we launch 30-year strategic plan
Hyde launches new 30-year strategic plan: A great home for everyone
Statement from Peter Denton
Our financial results 2019/20
Hyde issues 35 year £400m bond
Extending the affordable homes programme: new research released
Value of Hyde’s social tenancies increases in 2019/20
And the award goes to…the Hyde Group
Introducing our Hyde Foundation Strategic Plan 2020-25
New partnership set to build thousands of new homes
Hyde launches innovative ESG framework to underpin social purpose
New technology partnership to help revolutionise our property services
Hyde New Homes win Gold… again!
A pioneering partnership to tackle climate change
Mike Kirk appointed as Chair Elect of our Group Board
And the winner is…Hyde!
Reception closures
Hyde Chief Executive to take up new role at Homes England
Recruitment for our new CEO underway
Hyde’s credit rating upgraded to A+ by S&P
Our financial results 2020/21
Core social value of Hyde’s tenancies increases
Congratulations to Stella Young
We’re finalists in the Women in Governance, Risk and Compliance Awards
We're finalists in the Engage Awards 2021
Mike Kirk starts as Chair of the Hyde Group
We’re finalists in the Engagement Excellence Awards
Work, money and benefits
Big Energy Saving Week 2019
Important benefits update
Helping residents back into work
Recognition for our employment support service
Looking for work during the coronavirus pandemic? We can help
Breaking down barriers
Free 'Get into construction' programme for customers living in Kent
We've won funding for a prototype to help UC customers
With you every step of the way
Hyde in the community
Mentoring project gives confidence boost to young resident
The Duchess of Cornwall visits gardening project
Hyde runners storm to success in the Big Half marathon
An April of art at the Packington
Contractors create more social value in 2018/19
Helping vulnerable residents in Dementia Action Week
Back to Work
Supporting youth training and employment
Helping to feed Brighton families
Hyde contractor volunteers inspire Lambeth’s next generation
Helping older residents get online
Young leaders for change
Building a brighter future
Night-time University returns
Young people lead the way on crime reduction
Healthy Starts, Successful Futures for our Lambeth residents
Housing day 2019
Putting down roots at Packington
QPR to kick on for five more years
Make a Stand
A phone call to Hyde can save a life
A Christmas story
Collaboration gets the job done
Social value partnership gets resident into work
Running for Ambition 2020
Community grants now available to support coronavirus work
Brighton food hero
Cracking down on gang culture in Stockwell
Celebrating our employability achievements
Staff home marathon smashes fundraising target for foodbanks
Kennington Park Estate garden builds community spirit
How we’re keeping young people active this summer
Art for residents during the pandemic
Islington’s Arc community centre opens as Covid-19 vaccination site
Improving lives and communities through our fundraising
Togetherall - a free service for our customers
Free workshop for female victims and survivors of domestic abuse for support in finding work
Funding to help reduce violence
Lacy House residents raise money for local nurses
Staff marathon helps to fund youth projects
Free online courses for Hyde customers in Brighton & Hove
Working in partnership to help local children’s charity
Donation from Barclays helps Hyde Foundation extend Covid relief support
Makeover complete at Stonebridge sports pavilion and community centre
Hyde Foundation improves customers’ lives and delivers £18m of social value in 2020
We're supporting Medway Pride
Supporting young people to help reduce violence
Go Africa comes to Islington
Customer involvement
Sharing common experiences and good practice
Graham's Chartered Institute of Housing success
Join our Future Leaders programme
Congratulations to our inspirational resident future leaders
Your home, your say
Our future resident leaders
Help us choose our new contractors for our homes and estates
Future Leaders Programme - Autumn 2020
Would you like to join our Community Leaders Programme?
Our Future Leaders Programme makes the Tpas shortlist
Working for Hyde
Tackling Men's health in the workplace
Hyde retains its IIP gold status
Frontline professionals get national recognition
PRYDE celebrates Lady Phyll this BHM
Black History Month – Hyde’s 2020 celebration
Developing talented BAME colleagues
Hyde helps create over 800 new jobs for young people
Building the future
Diana celebrates 35 years working at Petworth sheltered scheme
Life as an apprentice at Hyde
About Hyde
Contact us
Contact us
Back
Contact us online
Report a repair
Report ASB
Rent or payment enquiry
Service charges enquiry
Direct debit
Change of name
MyAccount
General enquiry
Mutual exchange initial application
Making a complaint
Joint to sole tenancy request
Update household details
Voluntary lease extension
Request a payment card
Update contact details
Right to buy and right to acquire
Report death of a tenant
Home improvements and alterations
Domestic abuse - request a call back
Our offices
Press team
Social media - our community guidelines
Community centres
Complaints
The complaints process explained
Putting things right
The Housing Ombudsman Service
Our complaints performance
Our customer newsletter
MyAccount
Manage your rent account anytime, anywhere
Find out more
MyAccount
Handbook
Corporate site
Jobs
Hyde New Homes
Search
Safety in and around your home
Home
Tenants
Looking after your home
Safety in and around your home
Print this page
Share this page
Home security
Find out more
Fire safety in your home
Find out more
Electrical safety in your home
Find out more
Gas safety in your home
Find out more
Asbestos safety in your home
Find out more
Legionnaire's disease
Find out more
Building safety
Find out more
A to Z search
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
u
v
w
x
y
z
Service search
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
u
v
w
x
y
z
