Managing your neighbourhood

We’re putting you, our customers at the heart of what we do and changing the way we manage your neighbourhoods, to improve our services. We want to be more responsive and spend more time in our neighbourhoods and with you.

We want to make sure our homes, buildings and neighbourhoods are safe and well maintained. So, we’ve launched our Neighbourhoods and Specialist Housing service - our neighbourhood model.

What we’ve done:

  • We’ve created a more localised service with new neighbourhoods. Our customer-facing colleagues are now equipped to meaningfully engage with you
  • You’ll have a designated officer, who’ll be your point of contact for all your home and neighbourhood queries
  • We’ve improved our processes, creating a more streamlined approach. Your designated officer will work closely (and share information) with other teams across Hyde, including Repairs and Maintenance, Anti-Social Behaviour, Tenancy and Service Charges, to provide services tailored for their neighbourhood
  • We’re putting more resources into delivering local services
  • We're bringing some compliance checks in-house to reduce your service charges.

Why we changed

You told us you wanted to live in a neighbourhood you can be proud of, where you feel safe and listened to by us. We’ve made changes to be closer to the people and communities we serve. Our new approach will make us more visible, more responsive, and more accountable.

You told us:

  • You'd like to have better communication with us and be updated about services in your local areas
  • You'd like to have more clarity about who’s responsible for carrying out various tasks and resolving issues
  • You want to see us more in your neighbourhoods
  • You want more value for money for your service charges.

We also want you to regain trust in us and make sure our service is easy to use.

Our priority is making sure our homes, buildings and neighbourhoods are safe and well maintained. And, we’re putting more resources into delivering local services.

Have your say

We want to continue hearing from you, while we continuously work on improving our services. 

Complete the survey

Contacting us

The easiest way to get in touch with us is by using MyAccount, or you can call our Customer Services team on 0800 3 282 282.

Please keep us updated with any changes to your contact details. We may at times need to send you important messages about your local service.