Building safety programme

Building Safety team | Communal and residential door checks and tagging | EWS Surveys | Remediation Projects | Smoke detector programme  |  Working with the Government and other housing associations

We’ve developed our building safety programme to make sure our buildings and the people living in them are safe.

As a responsible landlord, we’re constantly assessing our buildings for safety risks and taking urgent action where needed, such as remediation projects on buildings that contain flammable cladding materials. We’re making applications to Government’s Building Safety Fund for all eligible buildings to cover the cost of the works.

We continue to work with our Building Safety Panel and Neighbourhoods and Building Safety resident group. Their input has been vital in helping us deliver building safety services in the way that works for customers. We’re committed to keeping you, your family and your building safe.

We're making sure you and the home you live in are safe, and that we comply with the latest Government regulations.

Our building safety team makes sure our buildings and customers who live in them are safe. We’re developing a safety engagement strategy and communications plan for each high-rise building.

If you have any queries about building safety, please email our team at [email protected].

Our Major Fire Projects team manages our fire safety remediation projects. These include major works such as replacing external wall cladding and insulation. The team also manages works related to internal compartmentation issues and latent defects.

If you have any questions about fire safety remediation projects, please email our team at [email protected].

Communal and residential door checks and tagging

We carry out communal and flat door checks in buildings more than 11 metres high, to make sure they’re working properly. Each door is tagged with a QR code, creating a record of each check. 

For more information about fire door checks, please read our Communal and residential door FAQs (PDF, 120KB).

External wall system (EWS) surveys (now Fire Risk Appraisals of External Walls ‘FRAEW’)

We carry out EWS surveys (now known as FRAEW), as part of our ongoing programme of intrusive fire risk assessments. These surveys will provide us and you with more information about our buildings, so we can continue to improve building safety.

Remediation projects

If an FRAEW identifies defects within a building, we act urgently to address the issue, and carry out remediation work. Where more intrusive investigations need to be carried out, we install provisional measures such as a waking watch or a temporary alarm system.

Smoke detector programme

It’s important to have a working smoke alarm in your home as it can save your life in the event of a fire. Please let us know if there isn’t a smoke alarm in your home, or if your alarm isn’t working. 

Working with Government and other housing associations

We continue to work with the Department for Levelling Up, Housing and Communities and others in the social housing sector as legislation and national policy are developed. We’ll update you when any significant changes that affect you are made.

Building Safety Act

The Building Safety Act came into force on 28 April 2023 and intends to secure the safety of people in or about buildings and to improve the standard of buildings. The act focuses on high-rise buildings (HRBs). HRBs are at least 18 metres high or have at least seven floors. We own or manage 83 HRBs.

Fire Safety (England) Regulations

From 23 January 2023, the Fire Safety (England) Regulations 2022 came into force. These new government regulations have been introduced to prevent fires and make sure you and your family stay safe if a fire there’s a fire in your home or building. These regulations focus on all buildings that are 11 metres high or more or have at least five floors (including HRBs) and buildings which have two or more homes.