Latest update - March 2023

Our latest major external works programme is currently being reviewed. We’ll update this page when it has been finalised.

If you have any questions, see our FAQs below or contact us.

'Major external works' are repairs, decoration, improvements or refurbishments that we need to carry out to keep buildings or estates in a good state of repair and to prolong their life. They don’t include the internal decorating of a flat or house, which is the responsibility of individual customers.

Major external works are works where the cost being charged back to customers is more than £250 per home. We must consult with customers before works start, through the Section 20 process.

The Section 20 notice we send you will explain what work is planned, why it’s being carried out and the anticipated costs, and give you the chance to give us your opinions on the plans. You can find out more on our Section 20 page.

Stock condition surveys

We have a five-year major external works programme which is reviewed and updated every year with new information from the stock condition surveys. Nearer the time work is planned (about six to eighteen months before) we carry out a validation survey to check the condition of the building or building components, to see if the work is needed. If everything is in a good state of repair, then we won’t carry out unnecessary work.

Cyclical decorations

Decoration of communal areas and the outside of buildings (we refer to these as ‘cyclical’ decorations) is carried out on a seven year cycle. This work is coordinated with major external works, so we can make sure we carry out everything in the most cost-effective way.

Frequently asked questions

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