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Update 30 June 2022

Our latest 5-year plan covering 2022-2027 has been updated. The schedule has changed slightly so be sure to review the table below to find the year we plan to be in your area. If you have any questions, see your FAQ’s below or contact us.

'Major external works' are repairs, decoration, improvements or refurbishments that we need to carry out to keep buildings or estates in a good state of repair and to prolong their life. They don’t include the internal decorating of a flat or house, which is the responsibility of individual customers.

Major external works are works where the cost being charged back to customers is more than £250 per home. We must consult with customers before works start, through the Section 20 process.

The Section 20 notice we send you will explain what work is planned, why it’s being carried out and the anticipated costs, and give you the chance to give us your opinions on the plans. You can find out more on our Section 20 page.

Stock condition surveys

We have a five-year major external works programme which is reviewed and updated every year with new information from the stock condition surveys. Nearer the time work is planned (about six to eighteen months before) we carry out a validation survey to check the condition of the building or building components, to see if the work is needed. If everything is in a good state of repair, then we won’t carry out unnecessary work.

Cyclical decorations

Decoration of communal areas and the outside of buildings (we refer to these as ‘cyclical’ decorations) is carried out on a seven year cycle. This work is coordinated with major external works, so we can make sure we carry out everything in the most cost-effective way.

Our five-year major external works programme by local authority

External major works and decorations

April 2022 - March 2023 April 2023 - March 2024 April 2024 - March 2025 April 2025 - March 2026
LB Croydon (except Gary Court/Propeller Crescent) LB Greenwich LB Islington LB Harrow
LB Southwark (except Bermondsey Spa) Millard Road (Lewisham) LB Bexley Ashford BC
Dartford BC Bermondsey Spa Eastleigh BC Canterbury CC
Chichester DC (PO19 3 & PO19 6) Folkestone & Hythe DC Fareham BC Crawley BC


Gravesham BC New Forest DC Horsham DC


Gary Court/Propeller Crescent Rushmoor BC Medway Towns


Lewes DC Southampton CC Mid Sussex Dc


Maidstone BC Winchester CC Reigate & Banstead BC


Sevenoaks DC LB Lambeth (Everything except SW8 & SW9) Tandridge DC


Swale BC


Waverley BC


Tonbridge & Malling BC


Woking BC


Tunbridge Wells BC


Huntingdonshire DC


Arun DC


Milton Keynes


Chichester DC (PO20, PO19 1,5,7 & 8)


Peterborough City Council


Adur DC


Gosport BC




Havant BC




Portsmouth CC




Worthing BC
      LB Lambeth (SW8 & SW9)

Frequently asked questions

  • What is a validation survey?

    Because we programme work based on the age of buildings and building components, we carry out validation surveys to check that work is actually needed (for example, despite the age of a building component, it may be in good condition and not need replacing). Validation surveys are carried out between six and eighteen months for work is planned.

  • Why do you only redecorate communal areas every seven years?

    We make sure the communal areas are well maintained, but because we may have to charge customers for decorating (where the cost is more than £250 per home), we need to ensure work is necessary, the costs reasonable and represent value for money. So, if communal areas are in good shape after seven years we won’t automatically redecorate them.

  • Do major external works include building safety work?
    No, we’ll let you know about building safety work separately.