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Domestic abuse - how we can support you

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How we can help you 

Does someone in your household frighten or hurt you? If you are a victim of domestic abuse, and wish to speak to someone, please call freephone 0800 3 282 282 and we will connect you to a Tenancy Officer.

You can also complete our dedicated online form to request a call back at a time to suit you. Please be assured, we will not leave a voicemail or discuss your case with anyone else who may answer your phone.

Request a call back 

Seeking support if you are being abused can be hard, and you may feel like there is nowhere to turn. But, free and confidential help and support is available and you will be taken seriously.  We will:

  • provide a sensitive and confidential response to anyone approaching us for assistance in cases of domestic abuse
  • ensure that anyone experiencing domestic abuse can ask to meet our staff in confidence at our offices or at an agreed choice of safe venue. We will also agree the safest method of contact to use
  • give people experiencing domestic abuse the opportunity to ask for a staff member of the same gender to speak to, and if requested, and where possible, of the same ethnic origin
  • work with any individual experiencing domestic abuse irrespective of age, gender, sexuality, disability, ethnicity, religion or social background
  • provide an independent translation service where necessary.

If you have concerns that another Hyde resident is suffering domestic abuse, you can also let us know on 0800 3 282 282If you feel something is happening right now, please call the police on 999. If you are unable to speak to the call operator, the Silent Solution guide gives advice on what to do to get help.

You can find help and support from the National Domestic Violence Helpline, Women’s Aid and Refuge on this helpline number 0808 2000 247.

You can also download the Bright Sky app onto your mobile device. Bright Sky allows you to record incidents of domestic abuse and has details of support agencies that can help you. 

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You can find more useful information by following the links below: 

Safe spaces

If you need a safe space to escape to or to access help and support, pharmacies including Boots, Superdrug, Morrisons and independent pharmacies across the UK provide ‘Safe Spaces’ in their consultation rooms for people experiencing domestic abuse. Find your nearest Safe Space.

Specialist help for male victims

  • Respect (for male victims of domestic abuse and also men that are concerned about their own behaviour)
  • Men's Advice Line 

Specialist help for honour-based abuse and forced marriages

Specialist help for black and minority ethnic women

  • Imkaan (a women’s organisation addressing violence against black and minority women and girls)
  • Southall Black Sisters (specialist support, advocacy and information to Asian and Afro-Caribbean women suffering abuse).
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Specialist help available for LGBTQ+ victims

Specialist help for victims for whom English is a second language

  • Chayn provides online help and resources in a number of languages about identifying manipulative situations and how friends can support those being abused.

Specialist help available for younger victims

  • Childline 0800 1111 If you’re a child or young person and domestic abuse is happening in your home or relationship. 

Specialist help available for older victims

  • Hour Glass 0808 808 8141 challenging the abuse of older people in all its forms. 

Specialist help if you are being stalked

Specialist help for perpetrators

Read our Antisocial behaviour page for information on how to get help for other types of violence. 

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