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Home Owners Panel

Who are the Home Owners Panel?

The Home Owners Panel is a group of Hyde customer volunteers that own all or part of their homes.

What do they do?

The panel works in partnership with our home ownership service managers. They listen to other home owners’ feedback and find ways for services to be improved for all. If they see an issue, they ask questions and challenge us. Some members of the Home Owners Panel also attend Customer Voice. The two groups share feedback about services, especially when they are concerned that performance is not as good as it should be.

Why not ‘observe’ a meeting?

If you’re a homeowner (shared owner, leaseholder or freeholder) with Hyde and would like to learn more about the panel, you can join a meeting to see for yourself what the group do.

Due to the current restrictions around face-to-face contact, meetings are currently online. For more information please email: customerinvolvement@hyde-housing.co.uk

News from the last meeting

Last meeting – 20 October 2020

The Home Owners Panel (previously Central Home Ownership Panel) met online on 20 October. The main things they discussed were:

  • The panel met with Hyde’s Customer Charge Manager to find out more about how Hyde is working on fixing service charge issues.
  • The Chair of the Resident Inspection Team gave an update on resident inspections and asked the panel for their input on what should be included in the next inspection about how we manage where our residents live.
  • The Director of Customer Experience also asked the panel how we can improve the way we communicate with homeowners.

The panel are planning their first online session with other homeowners to look at how Hyde can improve the ‘on-boarding’ process for new homeowners. If you are interested in joining this session, please email customerinvolvement@hyde-housing.co.uk

Minutes

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