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Who are the Home Owners Panel?

The Home Owners Panel is a group of Hyde customer volunteers that own all or part of their homes.

What do they do?

The panel works in partnership with our home ownership service managers. They listen to other home owners’ feedback and find ways for services to be improved for all. If they see an issue, they ask questions and challenge us. Some members of the Home Owners Panel also attend Customer Voice. The two groups share feedback about services, especially when they are concerned that performance is not as good as it should be.

Read about how the panel are working in partnership with us to consult with other homeowners about improvements to their services.

Why not ‘observe’ a meeting?

If you’re a homeowner (shared owner, leaseholder or freeholder) with Hyde and would like to learn more about the panel, you can join a meeting to see for yourself what the group do.

Due to the current restrictions around face-to-face contact, meetings are currently online. For more information please email: CustomerInvolvement@hyde-housing.co.uk

News from the last meeting on 13 December 2021

  • Members looked at the report from the Homeowner Lifecycle project (which involved a series of focus groups with homeowners about how to improve the customer experience at various points in the homeowner journey) and the recommendations which have come from the key findings
  • Members continued to challenge Hyde about service charges.
  • The Chair of the Resident Inspection Team shared an update on the Group Board awayday and the approach being taken by the new Chair of Group Board.
  • Members looked at pre-section 20 communication to homeowners and shared feedback with the Home Ownership Manager.
  • An update was also shared on Customer Involvement including the Customer Connect Conference held in November.

Minutes