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Home Owners Panel

Who are the Home Owners Panel?

The Home Owners Panel is a group of Hyde customer volunteers that own all or part of their homes.

What do they do?

The panel works in partnership with our home ownership service managers. They listen to other home owners’ feedback and find ways for services to be improved for all. If they see an issue, they ask questions and challenge us. Some members of the Home Owners Panel also attend Customer Voice. The two groups share feedback about services, especially when they are concerned that performance is not as good as it should be.

Read about how the panel are working in partnership with us to consult with other homeowners about improvements to their services.

Why not ‘observe’ a meeting?

If you’re a homeowner (shared owner, leaseholder or freeholder) with Hyde and would like to learn more about the panel, you can join a meeting to see for yourself what the group do.

Due to the current restrictions around face-to-face contact, meetings are currently online. For more information please email: CustomerInvolvement@hyde-housing.co.uk

News from the last meeting on 2 February 2021

  • Members continued to challenge Hyde about meaningful engagement with resident groups about service charges, specifically the plans for improving the service
  • The group discussed building safety and specifically the letters that had been sent out ahead of the meeting relating to the section 20 process for choosing contractors. The group made some suggestions for how this could be improved. It was also flagged that sometimes internal communication about these projects can be lacking
  • The group discussed the new complaints process and timescales and provided some further insight into how Hyde could improve their approach. They asked for regular reports on complaints, so they can monitor progress.
  • Finally HOP discussed the upcoming consultation activities for homeowners – a benchmarking survey and the ‘lifecycle of homeowner’ project, and shared ideas on these.

Minutes

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