Who are the Home Owners Panel?

The Home Owners Panel is a group of Hyde customer volunteers that own all or part of their homes.

What do they do?

The panel works in partnership with our home ownership service managers. They listen to other homeowners’ feedback and find ways for services to be improved for all. If they see an issue, they ask questions and challenge us. Some members of the Home Owners Panel also attend Customer Voice. The two groups share feedback about services, especially when they're concerned that performance isn't as good as it should be.

Why not observe a meeting?

If you’re a homeowner (shared owner, leaseholder or freeholder) with Hyde and would like to learn more about the panel, you can join a meeting to see for yourself what the group do.

Meetings are currently online. If you’re interested in joining or observing HOP, please let us know here:

Join or observe the Home Owners Panel (HOP)

Summary of the last meeting on 21 March 2023

The Home Owners Panel (HOP) last met on 27 November 2023.

Scott Lawrence, Head of Property Charges, attended to share an update on service charges and explained that statements had been delayed due to a software fault. Residents facing a significant increase will be signposted to money advice and an open day was to be held in Stockwell.

Concern was raised about statements being issued at this time year and whether people will have an extended time to pay. Scott explained that that if we delay sending them out there will be a shorter period of time before the next billing cycle. We will extend the payment terms up to a maximum of 12 months for very large bills and for all other cases over a 3-month period to help spread the cost. Each payment plan will be reviewed on a case-by-case basis.

HOP discussed how the group might work best in the future. The consensus was there was value in remaining as a formal group but that having single issue meetings would work best.

The top 3 areas of concern for HOP were service charges (including managing agent services), fire safety remedial works and communication.


If you would like older minutes please email Customer Involvement.