Transforming our services

Posted on 15 August 2022

Our Digital Programme is empowering customers to manage their homes effectively, as well as making us more efficient.

After listening to customer feedback, we're starting to introduce more services online. Currently customers can check their accounts, pay their rent and service charges and we are rolling out booking appointments such as gas service checks and repairs.

Eventually, we expect about 75% of services will be delivered digitally. This will enable customers to pay their bills and book a repair at a time that suits them. They’ll be able to track progress and give feedback about the service they’ve received.

Happy to talk

Of course, we know that not all customers will want to deal with us online and for customers who prefer to speak to us, and for more complex issues, we’re always happy to talk.  Customers can simply call us on 0800 3 282 282.

Alternatively, use one of our online forms to report a repair or raise any other issues.