Following the launch of our Neighbourhoods and Specialist Housing service, we invited you to give us feedback on our increased focus on your local area.
Thank you to everyone that shared your experience of the service so far, either through attending an online resident group, completing a feedback form or coming along to one of our local events.
|
You told us
|
We’re doing |
|
Communication was an issue |
We’ve been looking at how we communicate and the best way to keep you updated, including text message and noticeboards We’re also trialling a newsletter style communication
|
|
Would like staff to be more visible and engage locally |
Neighbourhood Officer roles have now been recruited and staff are getting to know the properties and customers in their areas
We recognise not everyone will have noticed changes yet so we’re being more proactive in door knocking and face to face contact with customers
|
|
Want to be able to forward concerns to the right team in the most convenient way |
My Account is continuing to be developed and users are now able to raise even more requests using the app
Customer Service staff have been trained to be able to resolve many queries at first point of contact |
We’ve received more than 300 responses to our survey so far. We’re continuing to roll out changes gradually and learn as we go.
Tell us what you think of services where you live:
If you'd like a copy sent out by post, please call us on 0800 3 282 282 and ask to speak to our Customer Involvement team.
This resident group meets online every three months, working with us to:
Sign up here to join or email us at [email protected] for more information.