MyAccount – our online option

The single best way to contact us online is through MyAccount, your one stop shop. We’re working on new features in MyAccount every day, so you can do more. And we continue to work with customers on ways to make it better for everyone. Here are some great reasons to join MyAccount:

• (New!) Report repairs in your neighbourhood or building, like broken lifts, door entry systems, or a broken fence
• (New!) Report antisocial behaviour
• (New!) Report pests, make a parking enquiry, or ask about pets.
• Book repairs to your home (tenants only)
• View and manage any service charges you pay for
• See your whole history of repairs, complaints and other cases
• Make payments, download statements

Activate your account today. You’re Hyde Payment Reference is your activation code. You can find this on any rent statement we’ve sent you. Or if we’ve ever sent you an email talking about MyAccount, it will be on there.

Five reasons we’ve moved all online contact to MyAccount

1. Better connected – MyAccount links directly with our case management system. This means that jobs are added straight to the list of the person or team responsible, without a middle person having to assign it. It’s quicker, and means it’s impossible for jobs to get lost. For example, if you book a repair to your home, it’s added to the repair operators calendar immediately.
2. Accountability – Because jobs are added directly, they’re assigned to a Hyde member of staff, who’s then directly responsible for that job. That person gets regular reminders, and we can check in with them if we need an update.
3. A full ‘360 view’ – all of the interactions we have with you are visible in MyAccount. And not just repairs, but complaints, requests, and all other cases. Our Customer Services team can see this too, which means we have more context, and can serve you better.
4. Right first time – In the past we used email to manage jobs (sometimes this would be an online repairs form). We would then have to contact the customer back to arrange a time and date, and ask for more details. With our new repairs system, we get all the information we need to show up at the right time, and have the right materials in the van, giving us the best chance to make things right in one visit.
5. Choice – Our new system gives us flexibility to improve, and work with customers to get it right. It’s our online option, with everything in one place, but you can always call us on 0800 3 282 282 or speak with your Neighbourhood Officer.