We’re making our services LGBTQ+ inclusive for customers
We’ve been awarded ‘Pioneer’ status by HouseProud
We provide some of the most affordable homes in London and the south east, and have done for almost 60 years
Making sure people have a safe, affordable, and comfortable home to be proud of is what drives us, and underpins our vision of a great home for everyone
Latest news
Acting quickly when antisocial behaviour put customers at risk
Some cases need fast decisions and careful support
Meet our Complaints team
Our dedicated team is committed to putting things right when they go wrong
A complaint, or not a complaint, that is the question
Find out more about our complaints process – and what is and what isn’t a complaint
Decent Homes Standard
overall customer satisfaction rating
invested in our homes
of social value impact delivered by our suppliers
Manage your home online
It's easy to manage your home online with MyAccount
- Check your account balance
- Make a rent or service charge payment
- Live chat with a Customer Service Officer
- Update your email or phone number
- Tenants can book a repair and track the progress
