Our Tenant Satisfaction Measures 2025/26
Our latest Tenant Satisfaction Measures show we’re continuing to improve our homes, neighbourhoods and serv...
We provide some of the most affordable homes in London and the south east, and have done for almost 60 years
Making sure people have a safe, affordable, and comfortable home to be proud of is what drives us, and underpins our vision of a great home for everyone
Latest news
How we’re tackling antisocial behaviour in our neighbourhoods
Antisocial Behaviour (ASB) Awareness Week is from Monday 29 June to Sunday 5 July
We’re keeping you safe
Last year we carried out over 76,000 safety checks in your homes and communities
Interpreting your needs – we’ve improved our LanguageLine services
Following customer feedback, we’ve improved telephone interpreting
Decent Homes Standard
overall customer satisfaction rating
invested in our homes
of social value impact delivered by our suppliers
Manage your home online
It's easy to manage your home online with MyAccount
- Check your account balance
- Make a rent or service charge payment
- Live chat with a Customer Service Officer
- Update your email or phone number
- Tenants can book a repair and track the progress
