Closer to you

Posted on 08 April 2024

We’ve launched our new Neighbourhoods and Specialist Housing Service, changing the way we manage homes, schemes and neighbourhoods to improve your services. 

We’ve increased our neighbourhoods from 37 to 55, putting you at the heart of what we do and transforming the way we manage our homes to become closer to the people and communities we serve.  

Specialist Housing (later living and supported schemes) will be managed by a specialist team. We've increased the number of housing officers in our schemes, ensuring more vulnerable customers receive the dedicated support they need. 

Through our neighbourhood model, we’ll make sure that you feel listened to, and will work hard to build trust and enhance customer satisfaction.  

Watch this video to find out more about how we’re putting you first and working to improve your services.  

Our priority is making sure our homes, buildings and neighbourhoods are safe and well maintained. Our front-line staff will be champions for the neighbourhood they manage. You’ll know where to go when they need us and see us out and about and working in their areas more often. 

Let us know what you think about services where you live by completing our survey.