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Customer helpline - bank holiday closure

Our Customer Services team will be signing off for the bank holiday weekend at 8pm on Friday 28 April, and back on Tuesday 2 May at 8am. Our normal out of hours emergency service will be available during this time on 0800 3 282 282.

Remember that you can raise all non-emergency enquiries via our online contact us forms.


Lease extension and buying the freehold

Eligibility for purchasing the freehold

Only qualifying leaseholders can take part. A qualifying leaseholder requires a long lease, which is generally:

  • A lease for a fixed term in excess of 21 years when first granted
  • The continuation of a long lease under the Local Government Housing Act 1989 following the expiry of the original term
  • A shared ownership lease where the leaseholder’s share is 100%

Even if the leaseholder satisfies the above criteria, he or she will not be a qualifying leaseholder if any of the following cases apply:

  • The landlord is a charitable housing trust and the flat is provided as part of the charity’s functions
  • The leaseholder owns more than two flats in the building
  • The leaseholder has a business or commercial lease

The building:

  • There must be a minimum of two flats in the building
  • At least two-thirds of the flats must be leasehold
  • No more than 25% of the internal floor area to be in non-residential use

Statutory lease extension

You are entitled to apply for a lease extension provided you meet the following criteria:

  • The property is 100% owned
  • The property has been 100% owned for two years
  • The leaseholder has no breaches in their lease
  • The lease was granted for a fixed term initially for at least 21 years at a low rent
  • Providing conditions are met under the terms of any lease

To see if you qualify and for more information about the process read our Guide to Statutory Lease Extension 2017-18.

If you would like further independent advice on this process, please visit the Leasehold Advisory Service website.

Voluntary lease extension

If you do not qualify for a statutory extension, please read our Guide to Voluntary Lease Extension 2017-18.

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