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Wednesday 17 October 2018

We are aware there is a water issue at Laker court in Stockwell. We currently have specialist contractors tackling the issues. We apologise for the inconvenience caused. We will update residents as soon as possible. Thank you for your patience.

Please remember you can raise any non-emergency enquiry via our online contact us forms.

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Planned maintenance of our homes

How often are kitchens and bathrooms replaced?

Every year we replace or improve the kitchens and bathrooms of a large number of our properties. However, we do not have a fixed timetable for replacement, as the length of time that a kitchen or bathroom will last varies greatly due to usage.

So, when your kitchen or bathroom needs fixing, the first thing we will do is try to repair it. However if our contractors find that repairs aren’t enough we will review them for replacement, which may require another visit to your property from one of our surveyors.

Each property will be considered on an individual basis, and we will attempt to carry out a repair before replacement. Please contact us if you believe that your kitchen or bathroom should be considered for replacement.

The Hyde Quality Standard - changing the way Hyde modernises homes

The Hyde Quality Standard (HQS) is a real game-changer in relationship management, giving residents unprecedented choice when their homes are being modernised.

The HQS involves residents fully in the replacement of their bathrooms, kitchens, windows and doors, giving them wider choice and allowing them to pay to upgrade certain items or to supply their own, fitted at no extra cost.

More than 2,000 households are enjoying a new kitchen and bathroom as a result of the HQS.

The benefits of the HQS 

  • Offers unprecedented levels of choice for residents
  • Embraces our partnership approach with our contractors
  • Gives residents a sense of pride in their homes
  • Boosts customer satisfaction
  • Reduces rent arrears and improves gas compliance through Hyde Rewards
  • Saves millions of pounds by doing work only when necessary. 

How it works 

High level base specifications 

Residents add their personal touch at no cost, with a wide choice of fixtures and fittings available, including kitchen worktops, bathroom taps, tiles and front door styles and colours. 

The chance to enhance  

Residents pay for higher specification options, including whirlpool baths, heated towel rails and full height wall tiling, saving the cost to Hyde of what was going to be fitted.  

Adding that personal touch  

Residents supply their own items or materials, such as tiles, taps, kitchen sinks and bathroom suites – all installed at no cost to them.  

Read our frequently asked questions for more information.

What our residents say  

When we had our new kitchen installed, we decided to supply our own tiles and some appliances, which were installed at no charge. My new kitchen is amazing – I’m really happy with it.

Maxine Robson, Hyde resident, Orpington.

 

Download kitchen brochure (PDF, 3.5MB)

Download bathroom brochure (PDF, 2.2MB)

Download doors and windows brochure (PDF, 3.4MB)