Skip to main content
Bank holiday closure - Monday 29 May

Our Customer Services team will be signing off for the bank holiday weekend at 8pm on Friday 26 May , and will be back on Tuesday 30 May at 8am. Our normal out of hours emergency service will be available during this time on 0800 3 282 282.

Remember that you can raise all non-emergency enquiries via our online contact us forms.


Planned maintenance of our homes

The Hyde Quality Standard

Changing the way Hyde modernises homes

The Hyde Quality Standard (HQS) is a real game-changer in relationship management, giving residents unprecedented choice when their homes are being modernised.

The HQS involves residents fully in the replacement of their bathrooms, kitchens, windows and doors, giving them wider choice and allowing them to pay to upgrade certain items or to supply their own, fitted at no extra cost.

More than 2,000 households are enjoying a new kitchen and bathroom as a result of the HQS.

The benefits of the HQS 

  • Offers unprecedented levels of choice for residents
  • Embraces our partnership approach with contractors
  • Gives residents a sense of pride in their homes
  • Boosts customer satisfaction
  • Reduces rent arrears and improves gas compliance through Hyde Rewards
  • Saves millions of pounds by doing work only when necessary. 

How it works 

High level base specifications 

Residents add their personal touch at no cost, with a wide choice of fixtures and fittings available, including kitchen worktops, bathroom taps, tiles and front door styles and colours. 

The chance to enhance  

Residents pay for higher specification options, including whirlpool baths, heated towel rails and full height wall tiling, saving the cost to Hyde of what was going to be fitted.  

Adding that personal touch  

Residents supply their own items or materials, such as tiles, taps, kitchen sinks and bathroom suites – all installed at no cost to them.  

What our residents say  

When we had our new kitchen installed, we decided to supply our own tiles and some appliances, which were installed at no charge. My new kitchen is amazing – I’m really happy with it.

Maxine Robson, Hyde resident, Orpington.


Download kitchen brochure

Download bathroom brochure

Download doors and windows brochure

Can't find it?