Planned maintenance of our homes

We carry out a range of improvements each year to our homes, buildings and estates, including replacing kitchens, bathrooms, windows and doors and roofs.

Stock condition surveys we carry out on our buildings show us when we need to carry out this work, based on the age of the building or the building component (eg the roof, or communal doors and windows)

We have a five year major works programme which is reviewed and updated every year with new information from the stock condition surveys. Nearer the time work is planned (about six to eighteen months before) we carry out a validation survey to check the condition of the building or building components, to see if the work is actually needed. If everything is in a good state of repair, then we won’t carry out unnecessary work.

Decoration of communal areas and the outside of buildings (we refer to these as ‘cyclical’ decorations) is carried out on a seven year cycle. This work is coordinated with major works, so we can make sure we carry out everything in the most cost-effective way.

Our 2021 major works programme (external works)

Chichester	GU27 3, GU28 0, GU28 9, GU29 0, GU29 9, GU30 7, GU31 5, GU33 7, PO10 8, PO18 0, PO18 8, PO18 9, RH14 0, RH20 1
Lewisham	BR1, SE12, SE13, SE14, SE15, SE23, SE26, SE3, SE4, SE6, SE8, SE9

Our five-year major works programme by local authority

External major works and decorations
2021	2022	2023	2024	2025
Chichester DC	Adur DC	Brighton & Hove CC	Eastleigh BC	Ashford BC
LBC Lewisham	Arun DC	Chichester DC	Fareham BC	Canterbury CC
	Chichester DC	LBC Greenwich	Huntingdonshire DC	Crawley BC
	Dartford BC	Lewes DC	LBC Bexley	East Northamptonshire DC
	Folkestone & Hythe DC	Peterborough CC	LBC Brent	Gosport BC
	Gravesham BC	Sevenoaks DC	LBC Bromley	Havant BC
	LBC Croydon	Swale BC	LBC Islington	Horsham DC
	LBC Merton		LBC Lambeth	LBC Lambeth
	LBC Southwark		Peterborough CC	Medway Towns
	LBC Wandsworth		Southampton CC	Mid Sussex Dc
	Maidstone BC		Winchester CC	Milton Keynes
	Peterborough CC			Northampton BC
	Tonbridge & Malling BC			Portsmouth CC
	Tunbridge Wells BC			Reigate & Banstead BC
				Tandridge DC
				Waverley BC
				Woking BC
				Worthing BC

Frequently asked questions

What is a validation survey?

Because we programme work based on the age of buildings and building components, we carry out validation surveys to check that work is actually needed (for example, despite the age of a building component, it may be in good condition and not need replacing). Validation surveys are carried out between six and eighteen months for work is planned.
Do I have to agree with work being done in my home?

If you don’t agree with getting the work done we will ask you to complete a refusal form. This might mean work won’t be considered again until the next round of stock condition surveys (usually five years).
Will I get the same improvements as my neighbours?

Improvements are based on the condition as well as the age of whatever is being replaced, so you won’t necessarily be getting the same work done as your neighbours.
How will I know if work is planned in my home?

You’ll receive a letter from our contractor confirming your home is on one of our major works programmes and offering an appointment for a survey.
Will I be able choose my new kitchen, bathroom or doors and windows?

Yes, if it’s a kitchen or bathroom. There are some options available for doors and windows but these will depend on whether you live in a flat or a house and local planning restrictions. You can find out more on the Replacing kitchens, bathrooms, doors and windows page.
What if my home is not included in your planned programme but I think work needs doing?

If you’ve got any concerns about the state of repair of your kitchen or bathroom, any other major repairs, please report it to our responsive repairs team. They will assess if replacement or repairs are needed.
Does planned maintenance include building safety work?

No, we’ll let you know about building safety work separately.