It’s up to all of us at Hyde to help you whenever you need us. We’ll listen to you, answer your questions and put things right.
If you’re having any problems, the quickest way to get help is to look at the FAQs below. You’ll find contact details for all the right people and lots of helpful information:
Unhappy with our service?
If you’re unhappy with the service you’ve received, you can give feedback or raise a formal complaint and we’ll do everything we can to put things right. You can get in touch by:
- Logging into MyAccount - use our online customer portal to log a complaint and track its progress. You'll find it faster to report issues, as we’ll already have some details like your name and address.
- E-mailing us at [email protected]
- Calling us on 0800 3 282 282 (8am to 5pm) and selecting option 4 to speak to a Customer Service Officer.
- Writing to us at FREEPOST RESIDENTS MATTER. (Remember to use UPPER CASE).
- Talking in person to one of our members of staff onsite, such as your Property or Neighbourhood Manager.
Read more about our complaint process, the Housing Ombudsman and our complaints and compensation policy (PDF 172KB)
Why have we added raising a complaint online to MyAccount?
Managing your complaint this way is a much-improved process for you, and will make us more efficient.

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You'll be able to see all the details of the complaint from start to finish, including any progress updates.
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You'll find it faster to report issues, as you’ll be logged in and we’ll already have details like your name and address.
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We’ll be able to keep you, and the teams dealing with your case, in the loop much easier with updates sent directly to your account.
We’re building more features into our new and improved MyAccount all the time. Sign up to MyAccount now to start managing your home online.