MyAccount - manage your account online anywhere, anytime

To set up an account you need to be a current/former tenant with the tenancy in your name or a current/former homeowner. All you need is your email and a password that you’ll create when you register.

To confirm your account you will need to enter your name, your date of birth and your Hyde Payment Reference number, this can be found on a recent statement from us and is a 4 to 11 digit number than can be found on a recent statement.

Please note: this is not your 19 digit number that you may use to pay make payments via AllPay

 

 Watch our video below for a quick run-through of how to create your MyAccount:

Your Hyde Payment Reference number can be found on any recent statement and is a 4 to 11 digital number. This is different from your 19 digit number that you use to make payments via Allpay.

Once you’ve logged in to your account you can update your email, telephone or mobile number by clicking on the ‘update contact details’ section at the top of the page. Once you’ve done this successfully, you will see a green confirmation pop-up and your details will be updated in our system. We will use these details to contact you in the future.

 

Your balance will be shown on the home screen of your account under your name at all times. To view your statement in more detail you can click on ‘view statements’ at the top of the page and you will have the option to pick which statement you would like to view. This could be a current, or former statement. When you click on ‘view’ you’ll have the option to view the full statement or any arrears arrangements you have made.

 

Watch our video to see a run-through of how to view your balance and statement:

Once you navigated to your statement you can download to your computer by clicking on ‘Download and print my statement’. This will save a PDF version of your statement to your computer or device. If you have a printer you can print a paper version for your records by opening the PDF.

You can make a payment through MyAccount at any time by clicking on the ‘pay rent and service charges’ link at the top of the page. This will take you to a new page where you will need your 19 digit Payment Reference Number (PRN) that can be found on your payment card.

 

Watch our video below for a run-through of how to make a payment on MyAccount: 

If you have forgotten your password you can reset this on the login screen by clicking on the ‘forgot password’ link. You will then receive an email to the address that is registered to your account asking you to reset. The link provided in this email will last for 12 hours, if you do not reset in this time you will need to go back and click on ‘forgot password’ again.

If you would like to change the password on your account you can do this by clicking on ‘change password’ link at the top of the page. You will need to enter your current password and then a new password twice.

 

Watch our video below for a run-through of how to change your password:

You can always access MyAccount via the Hyde website using the link in the top navigation bar.

You can contact our Customer Services team using MyAccount@hyde-housing.co.uk