MyAccount is our free, safe and secure online service that can be used anytime, anywhere to manage your rent and service charge account.

Log in or register for MyAccount

What can I do on MyAccount?


✔ Check your balance


✔ Make a payment anytime, anywhere


✔ Update your details, such as your email address or phone number


✔ Make an enquiry about your rent or service charges


✔ Give us your feedback, including making a complaint


✔ Book a repair - If you're a Property Maintenance customer then you can book a repair. We’re working hard to deliver this feature to all customers. Watch this space.

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MyAccount - your questions, answered:

  • How do I set up my account?

    To set up an account you need to be a current/former tenant with the tenancy in your name or a current/former homeowner. You will need your email and a password that you’ll create when you register.

    To confirm your account you will need to enter your name and your date of birth. 

    The first payment reference number you need is your Hyde Payment Reference number, which can be found on a recent statement and is a 4 to 11 digit number.

    The second number required is your PRN which can be found on your Hyde Payment Card. You will need this if you wish to make a payment once you are logged into MyAccount.  

     Watch our video below for a quick run-through of how to create your MyAccount:


  • Where can I find my Hyde Payment Reference number?

    Your Hyde Payment Reference number can be found on any recent statement and is a 4 to 11 digit number.

    This is different from your 19 digit number that you use to make payments via Allpay.

  • How do I update my details?

    Once you’ve logged in to your account you can update your email, telephone or mobile number by clicking on the ‘update contact details’ section at the top of the page. Once you’ve done this successfully, you will see a green confirmation pop-up and your details will be updated in our system. We will use these details to contact you in the future.


  • How do I view my balance or statement?

    Your balance will be shown on the home screen of your account under your name at all times. To view your statement in more detail you can click on ‘view statements’ at the top of the page and you will have the option to pick which statement you would like to view. This could be a current, or former statement. When you click on ‘view’ you’ll have the option to view the full statement or any arrears arrangements you have made.


    Watch our video to see a run-through of how to view your balance and statement:

  • How do I download my statement?

    Once you navigated to your statement you can download to your computer by clicking on ‘Download and print my statement’. This will save a PDF version of your statement to your computer or device. If you have a printer you can print a paper version for your records by opening the PDF.

  • How do I make an online payment?

    You can make a payment through MyAccount at any time by clicking on the ‘pay rent and service charges’ link at the top of the page. This will take you to a new page where you will need your 19 digit Payment Reference Number (PRN) that can be found on your payment card.

    Watch our video below for a run-through of how to make a payment on MyAccount: 

  • How do I reset my password?

    If you have forgotten your password you can reset this on the login screen by clicking on the ‘forgot password’ link. You will then receive an email to the address that is registered to your account asking you to reset. The link provided in this email will last for 12 hours, if you do not reset in this time you will need to go back and click on ‘forgot password’ again.

  • How do I change my password?

    If you would like to change the password on your account you can do this by clicking on ‘change password’ link at the top of the page. You will need to enter your current password and then a new password twice.

    Watch our video below for a run-through of how to change your password:

  • How do I get to MyAccount?

    You can always access MyAccount via the Hyde website using the link in the top navigation bar. Or go to this link: 

  • How do I contact you with feedback or if I am having problems?

    You can contact our Customer Services team using [email protected]

  • How is MyAccount secure?

    MyAccount is built with your safety and security at its core.

    • We keep your information safe by using specialist software which encrypts any data you share with us.
    • We use a secure connection to transfer information between MyAccount and other Hyde systems.
    • MyAccount was tested and approved by an independent, industry-leading and award-winning security company before we launched.  
    • We have 24 hour monitoring in place to alert us immediately in the event of any suspicious activity.
    • We encourage the use of longer passwords, which makes them harder to guess.