If you receive Universal Credit, don't forget to update your journal with your new rent account at the beginning of April.
MyAccount is a free, safe and secure online service that can
be used anytime, anywhere to manage your rent and service charge account.
Log in to MyAccount Register with MyAccount today
What can I do on MyAccount?
Check your balance on your phone or PC
View your account balance and download your statements anywhere, anytime by simply logging in.
Make a payment anytime, anywhere
Make a payment online in a few simple steps using your payment reference number.
Update your details on the go
Update your email or phone contact details to make sure you never miss a message.
Built with your safety in mind
MyAccount enables Hyde’s customers to view their balance, pay their bills and update their details anytime, anywhere and is built with your safety and security at its core.
- We keep your information safe by using specialist software which encrypts any data you share with us.
- We use a secure connection to transfer information between MyAccount and other Hyde systems.
- MyAccount was tested and approved by an independent, industry-leading and award-winning security company before we launched.
- We have 24 hour monitoring in place to alert us immediately in the event of any suspicious activity.
- We encourage the use of longer passwords, which makes them harder to guess.
MyAccount - your questions answered
-
How do I set up my account?
To set up an account you need to be a current/former tenant with the tenancy in your name or a current/former homeowner. You will need your email and a password that you’ll create when you register.
To confirm your account you will need to enter your name and your date of birth.
The first payment reference number you need is your Hyde Payment Reference number, which can be found on a recent statement and is a 4 to 11 digit number.
The second number required is your PRN which can be found on your Hyde Payment Card. You will need this if you wish to make a payment once you are logged into MyAccount.
Watch our video below for a quick run-through of how to create your MyAccount:
-
Where can I find my Hyde Payment Reference number?
Your Hyde Payment Reference number can be found on any recent statement and is a 4 to 11 digit number.
This is different from your 19 digit number that you use to make payments via Allpay.
-
How do I make an online payment?
You can make a payment through MyAccount at any time by clicking on the ‘pay rent and service charges’ link at the top of the page. This will take you to a new page where you will need your 19 digit Payment Reference Number (PRN) that can be found on your payment card.
Watch our video below for a run-through of how to make a payment on MyAccount: