Contact us

Contact us online 

The quickest, most efficient way to manage your home is through MyAccount, our free, safe and secure online service.

✔ Check your balance

✔ Make a payment anytime, anywhere

✔ Update your details, such as your email address or phone number

✔ Make an enquiry about your rent or service charges

✔ Give us your feedback, including making a complaint

✔ Book a repair - If you're a Property Maintenance customer you can book a repair.

Log in or register for MyAccount

We're working to introduce more features to MyAccount - in the meantime you can contact us online

By phone

If you're an existing Hyde customer or homeowner, call us from a landline or mobile on freephone: 0800 3 282 282.

The quietest times to call are 10am-12pm and 2-4pm on Tuesday-Friday. Our busiest day is Monday.

Our Customer Service team are available Monday to Friday, from 8am to 5pm. You can use the same number outside of these hours to access our 24 hour emergency repairs service.

Our Income team are available to call from 9am-5pm only. If you’re calling to make a payment or check your balance, the easiest way is to sign up to MyAccount and do this all online. There are also other ways to make a payment.

If you're reporting a repair, please select option 2 for repairs then listen to the options and select the contractor for your area. Find out who your contractor is.

If you're interested in purchasing a new home with us through shared ownership or outright sale, call Hyde New Homes: 0345 606 1221.

Text phone for the hard of hearing

020 8297 7501 – prefix 18001 from a text phone or 18002 from a standard phone.

By social media

Read our community guidelines for 'house rules' to ensure that our social media pages remain a safe and inclusive place for all.

Facebook

The Hyde Group Official Facebook page

Instagram

The Hyde Group Official Instagram page

By post

You can write to us at the following freepost address: FREEPOST RESIDENTS MATTER

Remember to use UPPER CASE.  You do not need to write anything else on the envelope such as postcode - just use the FREEPOST address above and nothing else.

Head office address

30 Park Street
London
SE1 9EQ

Local offices

Find address details for our local offices.

Media enquiries

Find out how to contact the press team.

Community centres

Find addresses and contact details for our community centres.