The quickest, most efficient way to manage your home is through MyAccount, our free, safe and secure online service.
✔ Check your balance
✔ Make a payment anytime, anywhere
✔ Book a repair
✔ Live chat with a customer service officer
✔ Update your email address or phone number
✔ Make an enquiry about your rent or service charges
✔ Report an issue with a communal service (eg lift, shared door entry, cleaning or gardening)
✔ Report a pest infestation
✔ Report tenancy misconduct
✔ Make an enquiry about a mutual exchange
✔ Give us your feedback, including making a complaint
Log in or register for MyAccount
We're working to introduce more features to MyAccount - in the meantime you can contact us online.
By phone
If you're an existing Hyde customer or homeowner, call us from a landline or mobile on freephone: 0800 3 282 282
The quietest times to call are 10am - 12pm and 2 - 4pm on Tuesday-Friday. Our busiest day is Monday.
Our Customer Service team are available:
- Monday 8am - 5pm
- Tuesday 8am - 5pm
- Wednesday 10am - 5pm
- Thursday 8am - 5pm
- Friday 8am - 5pm
You can use the same number outside of these hours to access our 24 hour emergency repairs service.
Our Income team are available to call Monday - Friday, 9am - 5pm (Wednesday 10am - 5pm). If you’re calling to make a payment or check your balance, the easiest way is to sign up to MyAccount and do this all online. There are also other ways to make a payment.
If you're reporting a repair, please select option 2 for repairs then listen to the options and select the contractor for your area. Find out who your contractor is.
If you're interested in purchasing a new home with us through shared ownership or outright sale, call Hyde New Homes: 0345 606 1221
By social media
Read our community guidelines for 'house rules' to ensure that our social media pages remain a safe and inclusive place for all.
Facebook
The Hyde Group Official Facebook page
Instagram
The Hyde Group Official Instagram page
By post
You can write to us at the following freepost address: FREEPOST RESIDENTS MATTER
Remember to use UPPER CASE. You do not need to write anything else on the envelope such as postcode - just use the FREEPOST address above and nothing else.
Head office address
30 Park Street
London
SE1 9EQ
Local offices
Find address details for our local offices.
Media enquiries
Find out how to contact the press team.
Community centres
Find addresses and contact details for our community centres.
Our customer newsletter
Read our latest edition of our monthly newsletter and sign up to receive it by email.