All Staff Conference - Friday 15 November 2019
We will be taking emergency calls only on Friday due to our All Staff Conference. We apologise for any inconvenience.
For non-emergencies, please contact us online.
The quickest way to get in touch is to complete one of our online contact us forms.
Call us from a landline or mobile on freephone: 0800 3 282 282.
The quietest times to call are 10am-12pm and 2-4pm on Tuesday-Friday. Our busiest day is Monday.
Our Customer Service team are available Monday to Friday, from 8am to 8pm. Note - you can still use the same number outside of these hours to access our 24 hour emergency repairs service.
If you are reporting a repair, please select option 2 for repairs then listen to the options and select the contractor for your area. Find out who your contractor is.
Text phone for the hard of hearing
020 8297 7501 – prefix 18001 from a text phone or 18002 from a standard phone.
Read our social media - residents charter for basic guidelines to ensure that our social media pages remain a safe and inclusive place for all.
@MyHydeHome - our dedicated account for residents, which is monitored from 9am-5pm Monday to Friday by the Customer Service team
@HydeHousing - our corporate news account
The Hyde App
The app can be downloaded free from the iTunes App Store and Google's Android Play Store.
iPhone/iPad users - simply search for “The Hyde Group” in the App Store. (iPad users should check the box marked 'search iPhone apps' in order to locate it.)
Android phone users - search for "The Hyde Group" or follow this link to the Hyde App in the Google Play Store.
You can write to us at the following freepost address: FREEPOST RESIDENTS MATTER
Remember to use UPPER CASE. (Note you do not need to write anything else on the envelope such as postcode - just use the FREEPOST address above and nothing else.)
Head office address
30 Park Street
Find out how to contact the press team.