Service charges enquiry

Make payment or set up a payment plan

If you want to make a payment, talk to someone about affordability, or make an arrangement to pay your service charges gradually, please contact our Income Services team. They’re here to help you.

If you’re challenging a service charge, please carry on making your payments while we investigate, and we’ll provide a refund if a charge is found to be incorrect. We respond to all enquiries in the order that we receive them.

Talk to the Rent and Service Charges team

If you want to discuss your statement, talk to our dedicated Rent and Service Charges team by making an enquiry on MyAccount.

Log in or sign up to MyAccount 

Alternatively, speak to our Customer Services team.


Why we’ve moved service charge enquiries into MyAccount.

Managing your service charge enquiry through MyAccount means a far more efficient and quicker process for you. It means we can:

  • Pass enquiries to the relevant team right away, so we can answer quicker
  • Track the progress of your enquiry more closely and set reminders
  • Automatically send updates to customers who are waiting.

MyAccount links with our systems seamlessly. So, all enquiries are dealt with the same way, whether they’re submitted online or over the phone.

We’re building more features into our new and improved MyAccount all the time. Sign up to MyAccount now to start managing your home online.