Specialist housing - supporting vulnerable customers

Posted on 10 June 2024

At Hyde, vulnerable residents can live in our specialist housing (supported and later living) schemes, helping them to maintain their independence.    

We’ve improved even further the way we work and manage our homes, to become closer to our customers and schemes.  

Our new Neighbourhoods and Specialist Housing service focuses on being more visible to customers. The new service means better communication with our customers, delivering better, joined-up local services - bringing us closer to the people and communities we serve.  

As part of the new service, our specialist housing schemes are now being managed by a dedicated team. We’ve increased the number of Housing Officers, ensuring more vulnerable customers receive dedicated support they need. This means we now have a designated officer for every one of our schemes.  

Our officers: 

  • Complete comprehensive monthly property inspections of the communal areas, ensuring that repairs and risks are reported 
  • Conduct health and safety and fire safety compliance checks 
  • Carry out wellbeing calls and visits to our residents, making referrals for care needs assessments and safeguarding as required. 

They are our customers’ point of contact for communal services, including cleaning and grounds maintenance, building decorations, repairs, maintenance, tenancy and anti-social behaviour (ASB). They also lead on customer engagement, including social events and wellbeing activities. 

We also work closely with onsite support and care providers, ensuring our customers receive the specific care they need.  

Hyde’s Head of Specialised Housing and Strategic Neighbourhoods, Tony Morgan, said: “I want to make sure our schemes are the best possible homes for our customers.”  

Tony tells us more in this video: 

Find out more about specialist housing here.