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Bank holiday closure - Monday 29 May

Our Customer Services team will be signing off for the bank holiday weekend at 8pm on Friday 26 May , and will be back on Tuesday 30 May at 8am. Our normal out of hours emergency service will be available during this time on 0800 3 282 282.

Remember that you can raise all non-emergency enquiries via our online contact us forms.

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Rent and service charges

It is very important to pay your rent and service charges on time and in line with your tenancy or lease agreement.

At the beginning of your tenancy you will be asked how you would prefer to pay your rent and you can change this payment method at any time by contacting us.

Our expectation is that all residents will pay their rent when it is due.  To meet this expectation, we have established a new emphasis of Payment on Time, Every Time

Paying your rent and service charges

You can pay online, on the phone, or direct from your bank account. Find out more about ways to make a payment.

Rent arrears

Find out how we can help you with rent arrears.

Your rent explained

Find out about this year's rent increases, also read our Rent charges - frequently asked questions to find out more. 

Your service charges explained

Find out more about your service charges, and read our Your service charge 2017/18 estimate explained booklet.

Welfare reform and benefits

Find out more about how you may be affected by welfare reform, and try our online benefits calculators.

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