You must pay your rent and service charge. If you don’t then you may lose your home. If you are having difficulty paying your rent please let us know. The sooner you talk to us, the easier it will be for us to help you. We have specialist advisors who can help you make the most of your money and any benefits you are entitled to.
Read our rent charges frequently asked questions.
At the start of your tenancy, you will be asked how you would prefer to pay your rent. You can change this payment method at any time by contacting us.
You can pay online, by phone, or direct from your bank account. Find out more about ways to make a payment.
If you fall behind with payment, find out how we can help you with rent arrears.
All Universal Credit (UC) claimants must notify Universal Credit of rent increases. You need to update your online account with your new rent and service charges in the two week period between 1 and 14 April 2019. To do this, follow these steps:-
- Log in to your UC online account
- In the section ‘where you live and what it costs’, input the new rent figures given to you in your letter.
- Check your journal to confirm that you have successfully updated this information.
If you miss the deadline, please still do it as soon as possible. If you do not do this, you risk receiving an incorrect payment and falling behind with your rent.
- Watch our short film on Universal Credit
- Check your entitlements on our benefit calculators
- Read more on Universal Credit and welfare benefits
If you claim Housing Benefit, you need to provide a copy of your rent increase letter to your Local Authority and make sure your claim is updated to the correct amount for 2019/20.
Download our handy calendar for you to track your rent payments week by week and ensure you are paying on time.
48 week accounts – also known as ‘Rent Free’ weeks
Your tenancy agreement says whether your account is charged over 48 weeks or the standard 52 weeks. You cannot change from one to the other.
If you pay your rent over 48 weeks, you usually have four specific “rent free” weeks over a year. 2019/20 is a 53 week year in relation to rent calculations as there are 53 Mondays, so you will have five “rent free” weeks. These weeks are shown on the 48 week rent calendar. Rent is calculated over 48 weeks, so the weekly rent will be slightly higher than it would be for a standard bill.
You need to pay your rent and service charges regularly on or before the date it’s due in line with your tenancy or lease agreement. At the beginning of your tenancy we will ask you to pay your rent up front. Please check your tenancy agreement or ask us for more details.
We expect that all residents will pay their rent when it is due. To meet this expectation, we have established a new emphasis of Payment on Time.
- We review your rent once a year in-line with your tenancy agreement and government regulations
- We will give you advance notice of any changes