You must pay your rent and service charge. If you don’t then you may lose your home. If you are having difficulty paying your rent please let us know. The sooner you talk to us, the easier it will be for us to help you. We have specialist advisors who can help you make the most of your money and any benefits you are entitled to.
All Universal Credit claimants must notify Universal Credit of rent increases. You need to do this within 14 days of the change to make sure you receive the correct payment.
Read our rent charges frequently asked questions.
At the start of your tenancy, you will be asked how you would prefer to pay your rent. You can change this payment method at any time by contacting us.
You can pay online, by phone, or direct from your bank account. Find out more about ways to make a payment.
If you fall behind with payment, find out how we can help you with rent arrears.
- Watch our short film on Universal Credit
- Check your entitlements on our benefit calculators
- Read more on Universal Credit and welfare benefits
Download our handy calendar for you to track your rent payments week by week and ensure you are paying on time.
48 week accounts – also known as ‘Rent Free’ weeks
Your tenancy agreement says whether your account is charged over 48 weeks or the standard 52 weeks. You cannot change from one to the other.
If you pay your rent over 48 weeks, you have four specific “rent free” weeks over a year. These weeks are shown on the 48 week rent calendar. Rent is calculated over 48 weeks, so the weekly rent will be slightly higher than it would be for a standard 52 week bill. For example:
Annual rent = £5200
On a 52 week account, weekly rent = £100 x 52 weeks
On a 48 week account, weekly rent = £108.33 x 48 weeks + £0 x 4 ‘rent free’ weeks.
You have to pay your rent and service charges regularly on or before the date it’s due in line with your tenancy or lease agreement. At the beginning of your tenancy we will ask you to pay your rent up front. Please check your tenancy agreement or ask us for more details.
We expect that all residents will pay their rent when it is due. To meet this expectation, we have established a new emphasis of Payment on Time.
- We review your rent once a year
- We will give you advance notice of any changes