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Wednesday 17 October 2018

We are aware there is a water issue at Laker court in Stockwell. We currently have specialist contractors tackling the issues. We apologise for the inconvenience caused. We will update residents as soon as possible. Thank you for your patience.

Please remember you can raise any non-emergency enquiry via our online contact us forms.

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Rent and service charges

How rent and service charges are calculated | Paying your rent and service charges | Help with Universal Credit and benefits | Track your payments | Your responsibilities | Our responsibilities

You must pay your rent and service charge. If you don’t then you may lose your home. If you are having difficulty paying your rent please let us know. The sooner you talk to us, the easier it will be for us to help you. We have specialist advisors who can help you make the most of your money and any benefits you are entitled to.

Rent and service charges - changes from April 2018

All Universal Credit claimants must notify Universal Credit of rent increases. You need to do this within 14 days of the change to make sure you receive the correct payment.

Read our rent charges frequently asked questions.

Paying your rent and service charges

At the start of your tenancy, you will be asked how you would prefer to pay your rent. You can change this payment method at any time by contacting us.

You can pay online, by phone, or direct from your bank account. Find out more about ways to make a payment.

If you fall behind with payment, find out how we can help you with rent arrears.

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Help with Universal Credit and benefits

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Track your payments

Download our handy calendar for you to track your rent payments week by week and ensure you are paying on time.

48 week accounts – also known as ‘Rent Free’ weeks

Your tenancy agreement says whether your account is charged over 48 weeks or the standard 52 weeks. You cannot change from one to the other.

If you pay your rent over 48 weeks, you have four specific “rent free” weeks over a year. These weeks are shown on the 48 week rent calendar. Rent is calculated over 48 weeks, so the weekly rent will be slightly higher than it would be for a standard 52 week bill. For example:

Annual rent = £5200

On a 52 week account, weekly rent = £100 x 52 weeks 

On a 48 week account, weekly rent = £108.33 x 48 weeks + £0 x 4 ‘rent free’ weeks. 

 

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Your responsibilities

You have to pay your rent and service charges regularly on or before the date it’s due in line with your tenancy or lease agreement. At the beginning of your tenancy we will ask you to pay your rent up front. Please check your tenancy agreement or ask us for more details.

We expect that all residents will pay their rent when it is due. To meet this expectation, we have established a new emphasis of Payment on Time.

Our responsibilities

  • We review your rent once a year
  • We will give you advance notice of any changes

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