Rent and service charges

Paying your rent and service charges | Help with Universal Credit and benefits | Track your payments | Your responsibilities | Our responsibilities

You must pay your rent and service charge. If you don’t then you may lose your home. If you're having difficulty paying your rent please let us know. The sooner you talk to us, the easier it will be for us to help you. We have specialist advisors who can help you make the most of your money and any benefits you are entitled to.

Rent and service charges 2023

Paying your rent and service charges

At the start of your tenancy, you will be asked how you would prefer to pay your rent. You can change this payment method at any time by contacting us.

You can pay online, by phone, or direct from your bank account. Find out more about ways to make a payment.

If you fall behind with payment, find out how we can help you with rent arrears.

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Help with Universal Credit and benefits

All Universal Credit (UC) claimants must notify Universal Credit of rent charges. You must provide your application and supporting documents to Universal Credit as and when requested.

If you are struggling with your Universal Credit application or claim, please speak to your work coach or contact us and speak to our Hyde Foundation team on 0800 3 282 282.

Use our free online UC helper

If you claim Housing Benefit, you need to provide a copy of your rent increase letter to your Local Authority and make sure your claim is updated to the correct amount for 2023-24.

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Track your payments

Download our handy calendar to track your rent payments week by week and ensure you are paying on time. If you want to pay monthly, you can contact us to arrange that too.

To calculate your monthly payments:

Take your weekly charges (found in your rent notification letter sent in February), times it by how many weeks you pay, (this will either be 52 or 48, find out which in your tenancy agreement), then divide it by the twelve months of the year.

Weekly rent x 52 or 48 (check tenancy agreement) / 12 = monthly rent.

eg £100 x 52 weeks / 12 months = £433.34

48 week accounts – also known as ‘Rent Free’ weeks

Your tenancy agreement says whether your account is charged over 48 weeks or the standard 52 weeks. You cannot change from one to the other.

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Your responsibilities

You need to pay your rent and service charges regularly on or before the date it’s due in line with your tenancy or lease agreement. At the beginning of your tenancy we will ask you to pay your rent up front. Please check your tenancy agreement or ask us for more details.

We expect that all residents will pay their rent when it is due. To meet this expectation, we have established a new emphasis of Payment on Time.

Our responsibilities

  • We review your rent once a year in-line with your tenancy agreement and government regulations
  • We will give you advance notice of any changes

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