Skip to main content

What to expect when you move into your new home

General building condition and external areas | Floors, stairs, walls and ceilings | Doors and locks | Windows | Heating and insulation | Gas and electricity | Kitchens | Bathrooms | Electrical

When you move into your new home, you can expect that we will ensure it meets certain standards.

You can find out more about who is responsible for repairs and home maintenance.

General building condition and external areas

We will ensure that:

  • The property is structurally sound, weather tight, clean and cleared of any debris or the previous occupants' belongings.
  • Paths, paving, steps, boundary walls, fences and gates, plus any garden buildings are in reasonable repair and safe.
  • Gardens are clear of rubbish and grass is cut to a manageable level, with a maximum height of 600mm.

Return to top

Floors, stairs, walls and ceilings

We will ensure that:

  • Floors are safe and level, with no trip hazards and that worn or broken tiles are replaced.
  • Non-slip flooring is fitted in kitchens and bathrooms. However if ceramic tiles are already fitted these will be left subject to the agreement of the incoming resident.
  • Stairs and banisters are safe and banister rails are in place.
  • Walls, skirting boards and ceilings are free of nails and screws and are ready for decorating (some minor filling may be required).

Tenants are responsible for the internal decoration of their home. You can receive a discount from Johnstone's decorating centre to decorate your home.

Return to top

Doors and locks

We will ensure that:

  • All doors and frames are free of rot or decay and doors open and close easily.
  • Glazing is in good condition and meets current British Standards.
  • Front doors have a cylinder lock and a five-lever mortice lock, each with two keys.
  • Side or rear doors are fitted with a deadlock and/or barrel bolt.
  • Flats that share an internal communal corridor have a self-closing, 30 minute fire-resistant door.
  • External letter boxes have a new lock and key.

Read more about how to keep your home secure.

Return to top

Windows

We will ensure that:

  • Windows and frames are free of rot or decay and open and close easily.
  • Glazing is in good condition and meets current British Standards.
  • Window locks are working and keys are provided.
  • Child restrictors are fitted to windows at first floor level or above.
  • Glazing below a height of 800mm is safety glass.

Return to top

Heating and insulation

We will ensure that:

  • The property is heated by radiators or by electric storage or panel heaters.
  • External pipes are lagged and the cold water tank is covered and insulated.
  • All stopcocks are labelled and working.
  • Lofts are insulated to a minimum thickness of 270mm.
  • Where possible, cavity walls are insulated.
  • Tenants are issued with an Energy Performance Certificate.

Find out more about heating and hot water.

Return to top

Gas and electricity

We will ensure that:

  • There is an electricity supply to the property (most homes have gas too).
  • Wiring and gas systems are checked and valid safety certificates issued (Electrical Installation Certificate and Landlord Gas Safety Record).
  • The property has meters, whenever possible (the tenant may need to arrange this with their utility supplier), and there is a key for the meter box.

Tenants must arrange connection of gas and electricity supplies. Read more about gas safety and electrical safety in your home.

Return to top

Kitchens

We will provide:

  • Worktops, tiling, units and drawers that are clean and functional.
  • Space for a gas or electric cooker, a washing machine and a fridge (subject to space).
  • An electric and/or gas cooker point and at least two double sockets.
  • A sink, with a hot and cold water supply and a plug and chain, plus tiled splashback.
  • A method of ventilation, either by opening windows or by a clean and working extractor fan.
  • A 30 minute fire-resistant door to the kitchen (or the space including the kitchen).

Return to top

Bathrooms

We will provide:

  • Wash hand basins, baths, taps, toilets and toilet seats that are clean, free from cracks and chips and in working order.
  • Plugs and chains for baths and wash hand basins.
  • Shower curtain rails, and if a shower is fitted, the shower will be in working order.
  • Tiled splashbacks that are clean and sealed.
  • A method of ventilation, either by opening windows or by a clean and working extractor fan.

Return to top

Electrical

We will provide:

  • Lounge: at least three double sockets.
  • Main/only bedroom: at least two double sockets.
  • Other bedrooms: at least one double socket.
  • Hall/landing: at least one single socket per floor.
  • Bathroom/WC – none. A shaver point will not be provided unless already fitted.
  • A working (preferably low energy) bulb in every light.
  • Sealed lights in the bathroom and kitchen.
  • A working smoke detector in the hall and on each floor and a wired heat sensor in the kitchen.
  • All switches, light fittings and sockets will be safe and working.

Read more about electrical safety in your home.

Return to top