Thursday 18 April

We're sorry to customers at 1-68 Barracouta House, Black Prince Street, London SE18 for the issues with your water supply. We’re working hard to resolve the issue, but the repairs are expected to take a couple of days to complete. In the meantime, we’ll be dropping off water to your homes and have installed a temporary tap, located in disabled parking bay number 33. If you need any help or support, please call us on 0800 3 282 282.

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Embankment House and Temple House - building safety

We’ll be posting the latest building safety news for customers living in Embankment House and Temple House, Brighton here, so please bookmark this page to stay up-to-date on the work we’re doing to keep everyone safe.

Latest update - 12 April 2024

Thank you to everyone who joined our project meeting recently.

Project summary

The fire safety work at Embankment House and Temple House will include filling brick cavities with non-combustible insulation and installing fire breaks within the curtain wall on the top floors.

The first part of the project involves works to the curtain wall system and ground floor vents. This will be completed without scaffold, using mobile towers.

Resident Liaison Officer

If you have any questions about the remediation project, please email Bouygues’ RLO, Vicki, at [email protected].

Next customer meeting: Thursday 9 May 2024

Our next customer meeting will be held on a date on Thursday 9 May at 5:30pm.

Reminders will be sent nearer the date.

Clarification for leaseholders

We’re pleased to confirm customers will not be charged for the remedial works at Embankment House and Temple House.

Download a copy of your building’s fire risk assessment

You can download a copy of the latest fire risk assessment (FRA) for your building by clicking on the building name in list below:

Your building’s fire risk assessment may include some actions, which we will complete by the due date stated.

EWS1 forms

If you want to find out more about External Wall Systems (EWS1) forms, please visit our EWS pages, where you can find an overview of the issues surrounding external wall surveys and the answers to the most frequently asked questions.

Get in touch

If you have a question that isn’t answered on the EWS pages, or you have a specific concern, please email us at [email protected]. We’ll aim to respond to you within two working days.