Let's talk about text

Posted on 01 February 2024

We’ve improved our customer repairs text messaging service.

At Hyde, we’re always looking at how we can better communicate with our customers – making sure we give you information as clearly and effectively as possible.

We’ve listened to customer feedback on how we communicate around repairs and in response, have introduced more text message updates. Texts are sent during a repair and often around appointments.

Messages like: “We’re on our way to your home for our appointment,” or “We’ve booked your follow up appointment,” will be sent automatically at the relevant time, as well as other useful notifications texts. We want you to be updated, and to know what’s going on.

Paul Dew, our Head of Property Maintenance, said:

“There’s nothing worse than waiting for a repair, when you need to go on the school run or don’t know where a contractor is as they’ve been held up in traffic. Improved contact and updates allow our customers to be more informed on what’s happening – meaning that we are providing a better, and more efficient service.”

For customers who prefer not to be contacted by text, we’ll contact you via your ‘preferred method of contact’ instead.