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Bank holiday closure - Monday 29 May

Our Customer Services team will be signing off for the bank holiday weekend at 8pm on Friday 26 May , and will be back on Tuesday 30 May at 8am. Our normal out of hours emergency service will be available during this time on 0800 3 282 282.

Remember that you can raise all non-emergency enquiries via our online contact us forms.


Moving in and moving out of your home

Moving in to your new Hyde home

The first day that you move in, take meter readings for your gas, electricity and water and contact your supplier to tell them your meter reading.

You are responsible for insuring your possessions, including carpets, curtains and flooring. There are many policies available, find out more about low cost home contents insurance.

You can find out more in our Residents Handbook. Please contact us with any queries.

Moving out of your home - ending your tenancy

If you wish to end your tenancy, you'll need to give us four clear weeks notice in writing (tenancy agreements may vary - always check your agreement for details). You must also:

  • check the website to get the forms you need
  • allow us access to inspect your home before your tenancy ends for any repairs and viewings
  • ensure all keys are returned to us including window keys, fobs, communal door keys, letter box keys (if not we may charge you for this)
  • make sure your rent and other sundry accounts are paid up to the date when your tenancy ends
  • arrange removal of all your belongings and rubbish from the home, loft space (if applicable) and garden – if you do not do this we may charge you for it
  • repair or pay for any damages you have in any way caused
  • leave behind your gas or electricity key cards (if you have one)
  • tell the Post Office, your Council Tax office and your gas, electricity, water and any benefit providers
  • confirm who the utility providers are to Hyde and provide the meter serial numbers

Finding a new home

There are a number of options available to you if you want to move home. These include swapping your home via mutual exchange or joining a local council-run choice-based letting scheme or local housing waiting list. See our find a home pages for details.

If you are looking for social housing, then you'll need to register with your local council as we do not operate a direct waiting list.



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