We collect personal data about you to ensure our services work for you and in doing so create safer, efficient, and affordable homes and achieve our mission in creating a great home for everyone. Personal data could be any information that relates to you, this could include information within your Hyde customer record, any notes, letters or emails to or from you, photographs that show you or any other form of data. We may at times collect special category personal data (for example health, disability information, religious beliefs, sex life and orientation or race and ethnicity) to further ensure we comply with our legal obligations and best adapt our services to our customers.
When interacting with Hyde we will at a minimum collect your name, contact information and if using our website your IP address. Other data collection will be dependant on the relationship you have with Hyde and can include, identity information, repairs history, queries and complaints, payment records, opinions and feedback.
The personal data we collect comes from a number of sources. They include when you apply for one of our properties or services, complete one of our forms, when you call, write, email, meet with us, or respond to a survey. You can read more here about how we measure customer satisfaction.
We’ll collect, use and store personal data about you and other household members so that we can provide the services you need. These include repairs and maintenance, rents, transfers, sales and anything to do with your tenancy. When you provide personal data about household members, we assume that you do so with their full knowledge and consent.
Personal data about you may also be provided to us by other organisations and third parties. This might include statutory organisations or local authorities (eg Department of Work and Pensions or HM Revenue & Customs), support organisations you have worked with or partner organisations working on our behalf (eg repair contractors).
Personal data we collect from you will usually form part of your customer record which keeps a log of interactions Hyde has with you. We aim to keep your personal data accurate, up to date, and well protected and with the use of MyAccount, give you access to what we hold in your record.