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Home
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Tenants
- Resident Handbook
- MyAccount
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Antisocial behaviour
- Resolving problems with neighbours
- Noise - top tips for keeping the sound down
- ASB useful contacts
- Is this antisocial behaviour?
- Video doorbell guidance
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Repairs and maintenance
- Repairs responsibilities
- Report a repair
- New build repairs during defect period
- Emergency repairs
- How to guides on repairs and looking after your home
- Planned maintenance
- Making improvements to your home
- Near miss reporting
- Stock condition surveys of your home
- Contractors' code of conduct
- New repairs and maintenance provider for London
- Report a repair online
- Getting connected – Project Gigabit
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Rent and service charges
- Making a payment
- Help with rent arrears and benefits
- Changes to rent charges 2024-25
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What are service charges?
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FAQs about service charges
- Fire safety - service charges
- Grounds maintenance - service charges
- Communal charges - service charges
- Management fees - service charges
- Bins and bulk waste collection - service charges
- Cleaning costs - service charges
- Provisions fund - service charges
- How is the cost divided? (Apportionment) - service charges
- Our approach to service charges
- Full list of service charges (A-Z)
- The service charge annual cycle
- Value for money
- Your service charge letters explained
- Cost evidence packs
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FAQs about service charges
- Universal Credit
- Energy dispensation - our new energy contract
- Buildings insurance dispensation
- Advice and support
- Managing your tenancy
- Looking after your home
- Moving home
- Cleaning and grounds maintenance
- Customer involvement
- Disability aids and adaptations
- Car parking
- Right to Buy and Right to Acquire
- Brent Coefficient tenants
- Managing your neighbourhood
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Homeowners
- Selling and re-mortgaging
- Homeowner responsibilities
- Lease extension and buying the freehold
- Buildings insurance
- Improvements and alterations - homeowners
- S20 notices, our contracts, and your service charges
- Subletting your home
- Staircasing
- Advice and support
- Service charges
- Home Owners Panel
- New build repairs during defect period
- Keeping pets if you are a homeowner
- Car parking
- Homeowner admin fees
- Buying the loft space above your home
- Find a home
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Building safety
- External Wall Systems (EWS)
- EWS1 forms
- Safety in and around your home
- Building safety programme
- Evacuation procedure
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Building safety projects
- Bolanachi Building - building safety
- Coade Court - building safety
- Embankment House and Temple House - building safety
- Eyot House - building safety
- Foreshore - building safety
- Gary Court - building safety
- Millard Road - building safety
- Packington - building safety - phase 4
- Propeller Crescent and Purley Way - building safety
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News
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Building homes
- New plans for the Adur Civic Centre
- Planning approved for 159 new affordable homes in Shoreham-by-Sea
- Scheme for 1,200 new homes at Charlton Riverside gets Greenwich council backing
- Unanimous approval for new homes in Yapton
- Latest phase of Rochester Riverside receives planning approval
- We’ve signed up to the Building a Safer Future (BSF) Charter
- Mayor launches 400 new homes for Whitstable
- Topping out with a view
- Green light for Brookhill regeneration
- First look at new Portslade affordable homes
- Planning permission approved for final phase of Spring Acres, Sittingbourne, Kent
- New plans to save popular Shoreham tree
- New waterside park unveiled at Rochester Riverside
- Building great communities
- Celebrating new low-cost homes at Portslade
- First residents move into their new Brighton homes
- Work starts on new affordable homes for Shoreham-by-Sea
- Helping Ester buy her first home
- New affordable homes for Lakenheath
- Cambridgeshire homes cleared for takeoff
- New affordable homes for Waddon
- Mayor of Croydon visits new affordable housing scheme
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Managing homes
- Our response to the Government’s Building Safety update
- Partnership working means a victory for our Antisocial Behaviour team
- EQUANS, the new name for ENGIE
- Fifty homes to get energy efficiency improvements
- Thank you for helping us choose our new contractors
- Building safer communities
- Meet the Income team
- Service with Respect
- Helping Hand – we’re more than just a landlord
- A major step for justice in the cladding crisis
- Transforming our services
- Say hello to Hyde Property Maintenance
- What happens if you don’t pay your energy bills?
- Our energy supply and your bills
- We've been awarded £10.8m in defective cladding case
- New repairs and maintenance provider for London
- Get your home winter ready
- Dealing with damp and mould
- Energy Bill Relief Scheme and communal heat networks
- In the community in 2023
- We’ve launched our new Cost of Living tool
- Improving our neighbourhood services
- Don’t get caught out by loan fee fraud
- How to increase your Universal Credit or Housing Benefit
- Making our homes more energy-efficient
- Staying safe online
- What’s going on with building insurance?
- Working together to improve homes
- Hyde's Building Safety Programme
- Investing in your homes - the numbers
- Helping Hand - money management tools
- Our Stockwell office has re-located to the Old Laundry
- Charging and storing your e-bikes and e-scooters safely
- Measuring customer satisfaction
- Safety first
- Brighton rocks for Martin
- Plentific – we’re finding contractors faster
- Improving our repairs service
- A new home meant Sam could leave hospital
- The key to a successful move
- A day in the life of Empty Homes and Lettings
- Spot it, wipe it, report it
- Making homes energy-efficient
- Prioritising damp, mould and condensation
- Pick up your DMC tips with Rich
- Kent energy improvements tour
- Our Domestic Abuse Fund and Safe Partnership Scheme
- Morning in the life of a DMC Surveyor
- Working with the Housing Ombudsman to do better for customers
- Fire safety for your home
- Commemorating historic sites
- Windows of opportunity
- MyAccount is for everyone
- Let's talk about text
- All Helping Hands on deck
- Getting closer to our customers
- Highest rating for cladding work at Gary Court, Croydon
- Time to move to MyAccount
- Building stronger relationships in Stockwell
- What's new with MyAccount?
- Closer to you
- Above and beyond the building works
- A warm welcome to Daniel
- Improving the energy efficiency of our homes
- Spotlight on our Repairs teams
- We’re WiP-ing our repairs into shape
- Packing up at Packington
- Building a future - we’ve held our first contractors’ away day
- Spotlight on our surveyors’ successes
- Specialist housing - supporting vulnerable customers
- Fixing up a storm
- Fun in the sun
- Housing and supporting vulnerable adults
- Moving safely
- No one left behind
- Our commitment to tackling antisocial behaviour
- Connecting with the Brighton & Hove community
- The feeling’s mutual
- Renewing the quality of life in Woolwich
- The importance of play - we’re improving local play areas
- Meet our Complaints team
- Chichester residents look forward to paying less for energy
- MyAccount – our online option
- Exploring a partnership opportunity with Tower Hamlets Community Housing
- The importance of complaining
- Spotlight on our Supported Housing Officers
- We’re supporting Gas Safety Week 2024
- A place to call home
- Safer homes, stronger neighbourhoods
- Fire Door Safety Week 2024 swings into action
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Corporate and financial
- Maximising social value
- Success at RESI awards
- Success at the First Time Buyers readers’ awards
- Silver award for our sustainable homes assessment
- Another win for our Universal Credit Helper
- Good luck to our community champions
- Success at the Engage Awards
- Neal Ackcral appointed Chief Operating Officer of the Hyde Group
- Providing sustainable homes for our customers
- Hyde launches new Cost of Living tool
- Plain and simple
- Tenth consecutive ‘Gold’ for Hyde New Homes
- Meet the Social Value Leadership Group
- Gold at the internationally recognised RoSPA Health and Safety Awards
- Shortlist success for Charlton Riverside
- Housing providers demand salary transparency to boost earnings for women
- Our new £1.35bn building and fire safety framework
- And the winner is...
- Success at G15 Ethnicity in Housing Awards
- Our London to Brighton 100k Ultra Challenge heroes
- Hyde Charitable Trust’s first Golf Day swings into action
- Investors in People: we’re gold again
- Gold award: sustainable homes assessment
- Meet our new non executive directors
- Investing in shared ownership
- A fright to remember for HCT
- Being sustainable in everything we do
- HCT's fantastic year
- Hyde welcomes resident Debbie Ellison to the Group Board
- New research shows the value we’re adding
- Congratulations to our RideLondon cyclists
- G15 launches Room to Grow campaign to highlight value of London's social homes
- Our team completed the 20th anniversary London Legal Walk
- Gold again!
- Renewing our main contractor framework
- Exploring a partnership opportunity with Tower Hamlets Community Housing
- Putting customers first
- Connecting with our customers and the communities we serve
- Hyde welcomes Curtis Juman to the Group Board
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Work, money and benefits
- Report warns of rent arrears crisis
- Debt Awareness Week 2022
- Employment opportunities boosted through virtual jobs fair
- Beware of the sharks
- Have you been affected by the war in Ukraine? We're here to help
- Is it time to move to Universal Credit?
- G15 cost of living panel event sparks debate
- A new life for Jay
- Delivering help where it's needed most
- Supporting Duncan to stay in his home
- We helped Zara find a job to support her young family
- We’ve supported Maria after life-changing health issues
- Supporting our customers through life changing events
- On the road to recovery
- Summer savers and offers to help you enjoy the holidays
- Report repairs before making a legal claim
- Advice and advocacy for domestic abuse survivors
- Moving to Universal Credit
- Service charge statements in September
- Pension Credit and how to claim your Winter Fuel Payment
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Hyde in the community
- Celebrating LGBTQ+ identity and inclusion in Canterbury
- Proud to be supporting Pride Month 2022
- We’ve been awarded nearly £50k to improve Kennington’s green spaces
- Social Value triumph at the ARC
- Kids feel flush
- Building caring relationships
- Hyde digs deep
- Keeping the Medway community clean, green and safe
- Want to get a garden idea off the ground? Just Ask
- Taking pride in our estates
- We've launched Match My Project
- Join Islington’s Big Packington Dig Days
- Join the London Estates Cash Cup - 16 London estates, 128 teams
- Improvement work starts at The Old Laundry
- We're giving young people a brighter future
- Honouring Windrush Day
- Funding announced for new projects from Rochester Riverside Community Board
- Encouraging young people into the housing sector – it’s a no brainer
- Volunteers help transform community garden
- #TheGoal - we’re supporting White Ribbon Day 2022
- 16 Days of Action
- Using digital knowledge and tools to support our communities
- Safe Partnership Sanctuary scheme – keeping victims and survivors of domestic abuse safe
- Thank you to everybody who supported our Christmas sacks campaign
- A family home for Christmas
- Update on Hyde Charitable Trust’s Booster Fund
- Creating a brighter future
- That’s not how I remember it
- We made February a pants month
- Hyde Foundation boosts Mondays
- A clean start – a fresh look at the Old Laundry
- Bingo’s back at the Old Laundry
- Building brighter futures in Brighton
- A warm thank you to Sea Containers Hotel
- Honouring the Windrush generation
- Let's get ready to chop and chat
- Stockwell sparkles with summer celebration
- Loud and clear - getting young residents' voices heard
- 100 years young
- Committed to our communities
- Thrive for Life book launch at the Old Laundry
- Peggy turns 100
- Celebrating three months of community life at The Old Laundry, Stockwell
- #ChangeTheStory - White Ribbon Day 2023
- Tarner community project, Brighton
- It’s the most wonderful time of the year
- The scent of Christmas
- Sounding a lot like Christmas
- Celebrating 40 years of the Hyde Charitable Trust
- Open for business
- We’ve supported UKHarvest’s first freezer van
- A day in the life of a Hyde Projects and Partnerships Manager
- Keep on running
- We’ve transformed the Tarner Community Project
- Celebrating 40 years of Volunteering week
- A day out with Resident Board Members
- Hyde Charitable Trust as a funder
- Didn’t we have a lovely time…
- Customer involvement
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Working for Hyde
- Linda celebrates 35 years working at Gosport Towers
- Taking part in LGBTQ+ history month
- Full house! Meet our new Kickstarters
- Fasting for Ukraine
- Congratulations to Future Leader Marie!
- We're working with our partners to help kickstart careers
- We welcome our new Digital Communications Apprentice
- Celebrating new careers at the Kickstart Awards
- Back to the shop floor
- National Apprenticeship Week 2023
- Skills for life
- Women's network group celebrates success with the Aspire awards
- Fasting challenge to help earthquake victims
- We're proud to be supporting Mental Health Awareness Week 2023
- Support for our apprentices
- Saluting our Sisters
- Junior Board 2023 presents their final project
- We've helped kickstart Vish's career
- Launching our Data Academy
- Building a more inclusive organisation
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Building homes
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Contact us
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Contact us online
- Report a repair
- Update contact details
- Service charges enquiry
- Change of name
- Notice to quit
- Communal services - report an issue
- Garage quit form
- Joint to sole tenancy request
- Tell us about our service
- Voluntary lease extension
- Report death of a tenant
- Home improvements and alterations
- Domestic abuse - request a call back
- Our offices
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- Social media - our community guidelines
- Community centres
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- Our customer newsletter
- Get involved as a resident volunteer
- Update contact details
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Contact us online
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Corporate
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About us
- Strategic plan 2050
- Annual review 2023-24
- Corporate credentials
- History of Hyde
- Our people
- Publications
- Diversity and inclusion
- Our performance
- Awards
- Modern slavery and human trafficking
- Sustainability
- A brief guide to social housing
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Our social purpose
- Social purpose - why Hyde began
- Hyde Foundation
- Hyde Charitable Trust
- The value of a social tenancy
- Communities: Case studies
- Match My Project
- The Social Value Leadership Group (SVLG)
- Building homes
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Careers
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- A to Z
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Tenants
