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Home
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Tenants
- Resident Handbook
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Antisocial behaviour
- Resolving problems with neighbours
- Noise - top tips for keeping the sound down
- ASB useful contacts
- Is this antisocial behaviour?
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Repairs and maintenance
- Repairs responsibilities
- Report a repair
- New build repairs during defect period
- Emergency repairs
- Home maintenance made easy
- Planned maintenance
- Making improvements to your home
- Near miss reporting
- Stock condition surveys of your home
- Contractors' code of conduct
- Prospect House boiler installation
- New repairs and maintenance provider for London
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Rent and service charges
- Making a payment
- Help with rent arrears and benefits
- Changes to rent charges 2023-24
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What are service charges?
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FAQs about service charges
- Fire safety - service charges
- Grounds maintenance - service charges
- Communal charges - service charges
- Management fees - service charges
- Bins and bulk waste collection - service charges
- Cleaning costs - service charges
- Provisions fund - service charges
- How is the cost divided? (Apportionment) - service charges
- Our approach to service charges
- Full list of service charges (A-Z)
- The service charge annual cycle
- Value for money
- Latest service charge statements
- Your service charge letters explained
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FAQs about service charges
- Universal Credit
- Energy dispensation - our new energy contract
- Advice and support
- Managing your tenancy
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Looking after your home
- Home maintenance
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Safety in and around your home
- Home security
- Fire safety
- Electrical safety in your home
- Gas safety in your home
- Asbestos safety in your home
- Legionnaire's disease
- Safety and security when you're away from home
- Burst pipes and boiler breakdown
- Stay safe from fire this winter
- Twelve messages for Christmas
- Balcony safety
- Communal area safety
- E-bike and e-scooter safety
- Home insurance
- Home improvements and adaptations
- Pets in the home
- Dealing with household pests
- Heating and hot water
- Tackling damp, mould and condensation
- Get your home winter ready
- Moving home
- Cleaning and grounds maintenance
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Customer involvement
- Our customer groups
- The OAK
- Get involved as a resident volunteer
- Training and support for residents
- Improving services together
- Resident inspections
- Customer involvement - our impact
- Get Involved with customer involvement
- What we achieved by 2022-23 by working with customers
- Help us improve our customer involvement service
- Disability aids and adaptations
- Car parking
- Right to Buy and Right to Acquire
- Brent Coefficient tenants
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Homeowners
- Selling and re-mortgaging
- Homeowner responsibilities
- Lease extension and buying the freehold
- Buildings insurance
- Improvements and alterations - homeowners
- S20 notices, our contracts, and your service charges
- Subletting your home
- Staircasing
- Advice and support
- Service charges
- Home Owners Panel
- New build repairs during defect period
- Keeping pets if you are a homeowner
- Car parking
- Homeowner admin fees
- Find a home
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Building safety
- External Wall Systems (EWS)
- EWS1 forms
- Safety in and around your home
- Building safety programme
- Evacuation procedure
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Building safety projects
- Bolanachi Building - building safety
- Coade Court - building safety
- Embankment House and Temple House - building safety
- Eyot House - building safety
- Foreshore - building safety
- Gary Court - building safety
- Millard Road - building safety
- Packington - building safety
- Propeller Crescent and Purley Way - building safety
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News
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Building homes
- New plans for the Adur Civic Centre
- Planning approved for 159 new affordable homes in Shoreham-by-Sea
- Scheme for 1,200 new homes at Charlton Riverside gets Greenwich council backing
- Unanimous approval for new homes in Yapton
- Latest phase of Rochester Riverside receives planning approval
- We’ve signed up to the Building a Safer Future (BSF) Charter
- Mayor launches 400 new homes for Whitstable
- Topping out with a view
- Green light for Brookhill regeneration
- First look at new Portslade affordable homes
- Planning permission approved for final phase of Spring Acres, Sittingbourne, Kent
- New plans to save popular Shoreham tree
- New waterside park unveiled at Rochester Riverside
- Building great communities
- Celebrating new low-cost homes at Portslade
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Managing homes
- Our response to the Government’s Building Safety update
- All in a night's work
- Jackson is our new lift maintenance contractor
- Sustainability SHIFT
- Partnership working means a victory for our Antisocial Behaviour team
- Ringing the changes
- EQUANS, the new name for ENGIE
- Fifty homes to get energy efficiency improvements
- Thank you for helping us choose our new contractors
- Building safer communities
- Meet the Income team
- Service with Respect
- Helping Hand – we’re more than just a landlord
- A major step for justice in the cladding crisis
- Transforming our services
- Say hello to Hyde Property Maintenance
- What happens if you don’t pay your energy bills?
- Saving energy in your home
- Our energy supply and your bills
- We've been awarded £10.8m in defective cladding case
- New repairs and maintenance provider for London
- Fire Door Safety Week 2022
- Get your home winter ready
- Dealing with damp and mould
- Hyde’s new COO meets Sutton Court residents
- Energy Bill Relief Scheme and communal heat networks
- In the community in 2023
- We’ve launched our new Cost of Living tool
- Improving our neighbourhood services
- Don’t get caught out by loan fee fraud
- How to increase your Universal Credit or Housing Benefit
- Making our homes more energy-efficient
- Staying safe online
- What’s going on with building insurance?
- Working together to improve homes
- Hyde's Building Safety Programme
- Investing in your homes - the numbers
- Helping Hand - money management tools
- Our Stockwell office has re-located to the Old Laundry
- We’re supporting ASB Awareness Week 2023
- Charging and storing your e-bikes and e-scooters safely
- Measuring customer satisfaction
- We’re supporting Gas Safety Week 2023
- Safety first
- Brighton rocks for Martin
- Plentific – we’re finding contractors faster
- Fire Door Week 2023 swings into action
- Improving our repairs service
- A new home meant Sam could leave hospital
- The key to a successful move
- A day in the life of Empty Homes and Lettings
- Spot it, wipe it, report it
- Making homes energy-efficient
- Prioritising damp, mould and condensation
- Pick up your DMC tips with Rich
- Kent energy improvements tour
- Our Domestic Abuse Fund and Safe Partnership Scheme
- Morning in the life of a DMC Surveyor
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Corporate and financial
- Maximising social value
- Success at RESI awards
- Hyde maintains A+ credit rating
- Hyde’s strong financial performance in 2021-22
- Success at the First Time Buyers readers’ awards
- Silver award for our sustainable homes assessment
- Another win for our Universal Credit Helper
- Good luck to our community champions
- Success at the Engage Awards
- Our social impact 2021-22
- Neal Ackcral appointed Chief Operating Officer of the Hyde Group
- Providing sustainable homes for our customers
- Hyde launches new Cost of Living tool
- Plain and simple
- Tenth consecutive ‘Gold’ for Hyde New Homes
- Meet the Social Value Leadership Group
- Gold at the internationally recognised RoSPA Health and Safety Awards
- Shortlist success for Charlton Riverside
- Housing providers demand salary transparency to boost earnings for women
- Our new £1.35bn building and fire safety framework
- And the winner is...
- Success at G15 Ethnicity in Housing Awards
- Our London to Brighton 100k Ultra Challenge heroes
- Hyde Charitable Trust’s first Golf Day swings into action
- Investors in People: we’re gold again
- Gold award: sustainable homes assessment
- Meet our new non executive directors
- Building a strong, sustainable future
- Investing in shared ownership
- A fright to remember for HCT
- Being sustainable in everything we do
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Work, money and benefits
- Report warns of rent arrears crisis
- Debt Awareness Week 2022
- Employment opportunities boosted through virtual jobs fair
- Beware of the sharks
- Have you been affected by the war in Ukraine? We're here to help
- Is it time to move to Universal Credit?
- G15 cost of living panel event sparks debate
- A new life for Jay
- Delivering help where it's needed most
- Supporting Duncan to stay in his home
- We helped Zara find a job to support her young family
- We’ve supported Maria after life-changing health issues
- Supporting our customers through life changing events
- On the road to recovery
- Summer savers and offers to help you enjoy the holidays
- Report repairs before making a legal claim
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Hyde in the community
- Celebrating LGBTQ+ identity and inclusion in Canterbury
- Proud to be supporting Pride Month 2022
- We’ve been awarded nearly £50k to improve Kennington’s green spaces
- Social Value triumph at the ARC
- Kids feel flush
- Building caring relationships
- Hyde digs deep
- Keeping the Medway community clean, green and safe
- Want to get a garden idea off the ground? Just Ask
- Taking pride in our estates
- We've launched Match My Project
- Join Islington’s Big Packington Dig Days
- Join the London Estates Cash Cup - 16 London estates, 128 teams
- Improvement work starts at The Old Laundry
- We're giving young people a brighter future
- Honouring Windrush Day
- Funding announced for new projects from Rochester Riverside Community Board
- Encouraging young people into the housing sector – it’s a no brainer
- Volunteers help transform community garden
- #TheGoal - we’re supporting White Ribbon Day 2022
- 16 Days of Action
- Using digital knowledge and tools to support our communities
- Safe Partnership Sanctuary scheme – keeping victims and survivors of domestic abuse safe
- Thank you to everybody who supported our Christmas sacks campaign
- A family home for Christmas
- Update on Hyde Charitable Trust’s Booster Fund
- Creating a brighter future
- That’s not how I remember it
- We made February a pants month
- Hyde Foundation boosts Mondays
- A clean start – a fresh look at the Old Laundry
- Bingo’s back at the Old Laundry
- Building brighter futures in Brighton
- A warm thank you to Sea Containers Hotel
- Honouring the Windrush generation
- Let's get ready to chop and chat
- Stockwell sparkles with summer celebration
- Loud and clear - getting young residents' voices heard
- 100 years young
- Committed to our communities
- Thrive for Life book launch at the Old Laundry
- Peggy turns 100
- Celebrating three months of community life at The Old Laundry, Stockwell
- #ChangeTheStory - White Ribbon Day 2023
- Customer involvement
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Working for Hyde
- Linda celebrates 35 years working at Gosport Towers
- Taking part in LGBTQ+ history month
- Full house! Meet our new Kickstarters
- Fasting for Ukraine
- Congratulations to Future Leader Marie!
- We're working with our partners to help kickstart careers
- We welcome our new Digital Communications Apprentice
- Celebrating new careers at the Kickstart Awards
- Back to the shop floor
- National Apprenticeship Week 2023
- Skills for life
- Women's network group celebrates success with the Aspire awards
- Fasting challenge to help earthquake victims
- We're proud to be supporting Mental Health Awareness Week 2023
- Support for our apprentices
- Saluting our Sisters
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Building homes
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Contact us
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Contact us online
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- Home improvements and alterations
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- Making a complaint
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- Get involved as a resident volunteer
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Contact us online
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Corporate
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About us
- Strategic plan 2050
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Our social purpose
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Careers
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