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FAQs about service charges
- Fire safety - service charges
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- Full list of service charges (A-Z)
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FAQs about service charges
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Antisocial behaviour
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Tenants
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Repairs and maintenance
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Community spaces
- Brent Hub - Community Enterprise Centre, Stonebridge
- Cable Street Club Room, Shadwell
- Hanbury Street Club Room, Spitalfields
- Kennington Park Community Centre, Kennington
- Minerva Community Centre, Bethnal Green
- Myatt’s Field North Community Centre, Oval
- Pepys Resource Centre, Deptford
- Phoenix Community Centre, Brighton
- Ringcross Community Centre, Islington
- St Peter's North Community Centre, Bethnal Green
- Tarling East Community Centre, Shadwell
- The Arc Centre, Islington
- The Old Laundry, Stockwell
- The Pavilion (Bridgestone Arena), Stonebridge
- The Stockwell Centre, Stockwell
- Underground Youth Centre, Islington
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- Zander Court, Bethnal Green
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News
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Building homes
- New plans for the Adur Civic Centre
- Planning approved for 159 new affordable homes in Shoreham-by-Sea
- Scheme for 1,200 new homes at Charlton Riverside gets Greenwich council backing
- Unanimous approval for new homes in Yapton
- Latest phase of Rochester Riverside receives planning approval
- We’ve signed up to the Building a Safer Future (BSF) Charter
- Mayor launches 400 new homes for Whitstable
- Topping out with a view
- Green light for Brookhill regeneration
- First look at new Portslade affordable homes
- Planning permission approved for final phase of Spring Acres, Sittingbourne, Kent
- New plans to save popular Shoreham tree
- New waterside park unveiled at Rochester Riverside
- Building great communities
- Celebrating new low-cost homes at Portslade
- First residents move into their new Brighton homes
- Work starts on new affordable homes for Shoreham-by-Sea
- Helping Ester buy her first home
- New affordable homes for Lakenheath
- Cambridgeshire homes cleared for takeoff
- New affordable homes for Waddon
- Mayor of Croydon visits new affordable housing scheme
- We’re building 220 affordable homes in Seasalter
- Lord Mayor officially celebrates the completion of Canterbury Riverside
- Spring Acres celebrates 150th sales completion and 3rd birthday
- New affordable homes coming to North Woolwich in prime location
- We’re building 135 new affordable homes in Sittingbourne
- Lord Mayor officially celebrates topping out at Whitstable Heights
- Cultural highlight
- New affordable homes for Enfield
- New plans for affordable homes in Hove
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Managing homes
- Our response to the Government’s Building Safety update
- Partnership working means a victory for our Antisocial Behaviour team
- EQUANS, the new name for ENGIE
- Fifty homes to get energy efficiency improvements
- Thank you for helping us choose our new contractors
- Building safer communities
- Meet the Income team
- Service with Respect
- Helping Hand – we’re more than just a landlord
- A major step for justice in the cladding crisis
- Say hello to Hyde Property Maintenance
- What happens if you don’t pay your energy bills?
- Our energy supply and your bills
- We've been awarded £10.8m in defective cladding case
- New repairs and maintenance provider for London
- Get your home winter ready
- Dealing with damp and mould
- Energy Bill Relief Scheme and communal heat networks
- In the community in 2023
- We’ve launched our new Cost of Living tool
- Improving our neighbourhood services
- Don’t get caught out by loan fee fraud
- How to increase your Universal Credit or Housing Benefit
- Making our homes more energy-efficient
- Staying safe online
- What’s going on with building insurance?
- Working together to improve homes
- Hyde's Building Safety Programme
- Investing in your homes - the numbers
- Helping Hand - money management tools
- Charging and storing your e-bikes and e-scooters safely
- Measuring customer satisfaction
- Safety first
- Brighton rocks for Martin
- Plentific – we’re finding contractors faster
- A new home meant Sam could leave hospital
- The key to a successful move
- A day in the life of Empty Homes and Lettings
- Prioritising damp, mould and condensation
- Pick up your DMC tips with Rich
- Kent energy improvements tour
- Morning in the life of a DMC Surveyor
- Working with the Housing Ombudsman to do better for customers
- Fire safety for your home
- Commemorating historic sites
- Windows of opportunity
- MyAccount is for everyone
- Let's talk about text
- All Helping Hands on deck
- Getting closer to our customers
- Highest rating for cladding work at Gary Court, Croydon
- Time to move to MyAccount
- Building stronger relationships in Stockwell
- What's new with MyAccount?
- Closer to you
- Above and beyond the building works
- A warm welcome to Daniel
- Improving the energy efficiency of our homes
- Spotlight on our Repairs teams
- We’re WiP-ing our repairs into shape
- Packing up at Packington
- Building a future - we’ve held our first contractors’ away day
- Spotlight on our surveyors’ successes
- Specialist housing - supporting vulnerable customers
- Fixing up a storm
- Fun in the sun
- Housing and supporting vulnerable adults
- Moving safely
- No one left behind
- Our commitment to tackling antisocial behaviour
- Connecting with the Brighton & Hove community
- The feeling’s mutual
- Renewing the quality of life in Woolwich
- The importance of play - we’re improving local play areas
- Meet our Complaints team
- Chichester residents look forward to paying less for energy
- MyAccount – our online option
- Exploring a partnership opportunity with Tower Hamlets Community Housing
- The importance of complaining
- Spotlight on our Supported Housing Officers
- We’re supporting Gas Safety Week 2024
- A place to call home
- Safer homes, stronger neighbourhoods
- Fire Door Safety Week 2024 swings into action
- Affording the cost of living
- Cultivating care
- Fan-tastic
- White Ribbon Day 2024
- From refuge to family home
- Safe Partnership Sanctuary scheme
- Successful support means a new home for Christmas
- Back home for Christmas
- A warm and safe home for Christmas
- Christmas celebrations at The Oysters
- Social value brings Christmas cheer
- We’re making a difference in our neighbourhoods
- Lifting you up
- Access all areas
- We're upgrading our electric meters
- Maintaining our homes
- Our new customer website is live
- A life changing move
- ASB Awareness Week 2025
- Transforming Hillcrest - where it all began
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Corporate and financial
- Maximising social value
- Success at RESI awards
- Success at the First Time Buyers readers’ awards
- Silver award for our sustainable homes assessment
- Another win for our Universal Credit Helper
- Good luck to our community champions
- Success at the Engage Awards
- Neal Ackcral appointed Chief Operating Officer of the Hyde Group
- Hyde launches new Cost of Living tool
- Plain and simple
- Tenth consecutive ‘Gold’ for Hyde New Homes
- Gold at the internationally recognised RoSPA Health and Safety Awards
- Shortlist success for Charlton Riverside
- Housing providers demand salary transparency to boost earnings for women
- Our new £1.35bn building and fire safety framework
- And the winner is...
- Success at G15 Ethnicity in Housing Awards
- Our London to Brighton 100k Ultra Challenge heroes
- Hyde Charitable Trust’s first Golf Day swings into action
- Investors in People: we’re gold again
- Gold award: sustainable homes assessment
- Meet our new non executive directors
- Investing in shared ownership
- Hyde welcomes resident Debbie Ellison to the Group Board
- New research shows the value we’re adding
- Congratulations to our RideLondon cyclists
- G15 launches Room to Grow campaign to highlight value of London's social homes
- Our team completed the 20th anniversary London Legal Walk
- Gold again!
- Renewing our main contractor framework
- Exploring a partnership opportunity with Tower Hamlets Community Housing
- Putting customers first
- Connecting with our customers and the communities we serve
- Hyde welcomes Curtis Juman to the Group Board
- Hyde welcomes Pinnacle
- Hyde acquires Pinnacle to deliver a game changing moment for housing sector
- A 'Wellcome' evening of celebration to raise money for the Hyde Charitable Trust
- Our Environmental and Social Impact
- Our response to the Housing Ombudsman’s special investigation
- Creating great places for people to thrive
- Tower Hamlets Community Housing (THCH) joins the Hyde Group
- Building a sustainable future
- Pinnacle's successful 30th year
- Hyde shortlisted for seven First Time Buyer Awards
- Taking action
- Winners at G15 Ethnicity in Housing Awards
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Work, money and benefits
- Report warns of rent arrears crisis
- Debt Awareness Week 2022
- Employment opportunities boosted through virtual jobs fair
- Beware of the sharks
- Is it time to move to Universal Credit?
- G15 cost of living panel event sparks debate
- A new life for Jay
- Delivering help where it's needed most
- Supporting Duncan to stay in his home
- We helped Zara find a job to support her young family
- We’ve supported Maria after life-changing health issues
- Supporting our customers through life changing events
- On the road to recovery
- Summer savers and offers to help you enjoy the holidays
- Report repairs before making a legal claim
- Advice and advocacy for domestic abuse survivors
- Moving to Universal Credit
- Service charge statements in September
- Pension Credit and how to claim your Winter Fuel Payment
- Helping customers thrive in their homes
- The cost of living without
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Hyde in the community
- Celebrating LGBTQ+ identity and inclusion in Canterbury
- Proud to be supporting Pride Month 2022
- We’ve been awarded nearly £50k to improve Kennington’s green spaces
- Social Value triumph at the ARC
- Kids feel flush
- Building caring relationships
- Hyde digs deep
- Keeping the Medway community clean, green and safe
- Want to get a garden idea off the ground? Just Ask
- Taking pride in our estates
- We've launched Match My Project
- Join Islington’s Big Packington Dig Days
- Join the London Estates Cash Cup - 16 London estates, 128 teams
- Improvement work starts at The Old Laundry
- We're giving young people a brighter future
- Honouring Windrush Day
- Funding announced for new projects from Rochester Riverside Community Board
- Encouraging young people into the housing sector – it’s a no brainer
- Volunteers help transform community garden
- #TheGoal - we’re supporting White Ribbon Day 2022
- 16 Days of Action
- Using digital knowledge and tools to support our communities
- Safe Partnership Sanctuary scheme – keeping victims and survivors of domestic abuse safe
- Thank you to everybody who supported our Christmas sacks campaign
- A family home for Christmas
- Update on Hyde Charitable Trust’s Booster Fund
- Creating a brighter future
- That’s not how I remember it
- We made February a pants month
- Hyde Foundation boosts Mondays
- A clean start – a fresh look at the Old Laundry
- Bingo’s back at the Old Laundry
- Building brighter futures in Brighton
- A warm thank you to Sea Containers Hotel
- Honouring the Windrush generation
- Let's get ready to chop and chat
- Stockwell sparkles with summer celebration
- Loud and clear - getting young residents' voices heard
- 100 years young
- Committed to our communities
- Thrive for Life book launch at the Old Laundry
- Peggy turns 100
- Celebrating three months of community life at The Old Laundry, Stockwell
- Tarner community project, Brighton
- It’s the most wonderful time of the year
- The scent of Christmas
- Sounding a lot like Christmas
- Open for business
- We’ve supported UKHarvest’s first freezer van
- A day in the life of a Hyde Projects and Partnerships Manager
- Keep on running
- We’ve transformed the Tarner Community Project
- Celebrating 40 years of Volunteering week
- A day out with Resident Board Members
- Hyde Charitable Trust as a funder
- Didn’t we have a lovely time…
- Hyde digs deep and branches out
- Transforming tired allotments at Ringcross
- Helping our customers in crisis
- Ticket to ride
- Celebrating social value - the Social Value Supply-Chain Awards 2024
- Help where it's needed most
- Long-term support
- Empowering and enhancing lives
- Valued contributions
- Delivering social impact
- And the winner is…
- We're supporting Rochester Riverside Primary School
- HELP in Peterborough
- Surprise!
- All aboard the Arc
- We’re supporting vulnerable residents in Peterborough
- A frolicking day to remember
- Let's get physical at St Mauritius House
- Onwards and Upwards
- Housing for the next generation
- Empowering and assisting vulnerable residents
- We’re providing essential support in Sussex with UKHarvest
- Supporting the Windrush generation
- The heat is on - the 21st anniversary London Legal Walk
- Spring fun in Chichester
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Customer involvement
- Hear from our customer volunteer, helping us design new Hyde contracts
- Thank you to Jan Durbridge
- Join our Neighbourhoods and Building Safety Group
- Measuring up
- We’ve launched our new Customer Involvement Strategy
- Spotlight on our Customer Involvement team
- Customer Voice – we’re listening
- We're focusing on vulnerability
- We’re involving customers before making changes to our services
- Our latest Tenant Satisfaction Measures
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Working for Hyde
- Linda celebrates 35 years working at Gosport Towers
- Taking part in LGBTQ+ history month
- Full house! Meet our new Kickstarters
- Fasting for Ukraine
- Congratulations to Future Leader Marie!
- We're working with our partners to help kickstart careers
- We welcome our new Digital Communications Apprentice
- Celebrating new careers at the Kickstart Awards
- Back to the shop floor
- National Apprenticeship Week 2023
- Skills for life
- Women's network group celebrates success with the Aspire awards
- Fasting challenge to help earthquake victims
- We're proud to be supporting Mental Health Awareness Week 2023
- Support for our apprentices
- Saluting our Sisters
- Junior Board 2023 presents their final project
- We've helped kickstart Vish's career
- Launching our Data Academy
- Building a more inclusive organisation
- New recruits join us on our apprenticeship programme
- Our gender network comes together to celebrate International Men's Day
- Marking International Women's Day
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Hyde in the news
- To tackle social housing stigma we must root out unconscious bias in our own organisations
- Data-driven diversity
- Our homes need to do more than just meet the Decent Homes Standard
- Three steps the government needs to take to build more affordable homes
- Tackling appliance poverty
- Going beyond the money
- Hyde's commitment to customer-centric change
- Partnerships for good
- Maximising social value
- Redefining neighbourhood management: a commitment to building and fire safety
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Building homes
- Contact us
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The Hyde Group
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Who we are
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Our people
- About the Hyde Group
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Group Board
- Andy Hulme, Chief Executive Officer
- Mike Kirk, Chair of the Hyde Group
- Karen McElhatton, Chair of Group Housing Services Board
- Mandy Eddolls, Chair of the Group Remuneration and Appointments Committee and Senior Independent Director
- Myles Edwards, Member of the Group Housing Services Board and Group Audit Committee
- Debbie Ellison, Member of Group Board and Group Housing Services Committee
- Rod Holdsworth, Chief Financial Resources Officer
- Curtis Juman, Chair the Group Audit Committee, Member of the Group Finance Committee, Member Responsible for Complaints, and Member of the Hyde Pinnacle Committee
- Gordon More, Member of the Group Investment Committee, Group Finance Committee and the Hyde Pinnacle Committee
- James Wardlaw, Chair of Group Finance Committee, Deputy Chair of the Hyde Group and Chair of the Hyde Pinnacle Committee
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Hyde's Leadership Team
- Andy Hulme, Chief Executive Officer
- Neal Ackcral, Chief Operating Officer
- Mark Batchelor, Property Services Director
- Sarah Bissell, HR Director
- John Carmichael, Risk and Governance Director
- Tom Grundy, General Counsel
- Rod Holdsworth, Chief Financial and Resources Officer
- Kate Krokou, Chief Strategy and Transformation Officer
- Anjali Manoj Kumar, Group Technology Director
- Sharon Pearce, Commercial Development Director
- Diversity and inclusion
- Our performance
- A brief guide to social housing
- Strategic plan 2050
- Annual review 2023-24
- Our Environmental and Social impact
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- History of Hyde
- Diversity and inclusion
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- Modern slavery and human trafficking
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Our people
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Our social purpose
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Hyde Foundation
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Hyde Charitable Trust
- Hyde Charitable Trust - what we fund
- Hyde Charitable Trust - where we fund
- Hyde Charitable Trust - collaborations
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Hyde Charitable Trust - who we are
- Katherine Rodgers, Chair of the Hyde Charitable Trust
- Lucy Norgate, Charitable Trust and Fundraising Manager
- Ann-Marie Blake, Trustee
- Clare Ferguson, Trustee
- Julien Haye, Trustee
- Junior Moka, Trustee
- Colm O'Callaghan, Trustee
- Harvinder Ottal, Grants and Operations Manager
- Nimi Shephard-Patel, Fundraising Manager
- Jessica Skilbeck, Trustee
- Natalie Waller, Trustee
- Hyde Charitable Trust - how Hyde can help
- Hyde Charitable Trust - support our work
- Hyde Charitable Trust - governance
- Contact Hyde Charitable Trust
- Hyde's Universal Credit Helper
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- Communities: Case studies
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