Skip to main content
Choose language
Text size
BrowseAloud
Handbook
Corporate site
Jobs
Hyde New Homes
Main menu
Tenants
Tenants
Back
Resident handbook
Repairs and maintenance
Repairs responsibilities
Report a repair
New build repairs
Emergency repairs
Home maintenance made easy
Planned maintenance
Making improvements to your home
Stock condition surveys
Contractors’ Code of Conduct
Rent and service charges
Making a payment
Help with rent arrears and benefits
Changes to rent charges
Service charges
Universal Credit
Antisocial behaviour
Resolving problems with neighbours
Noise - top tips for keeping the sound down
ASB useful contacts
Is this antisocial behaviour?
Managing your tenancy
Tackling tenancy fraud
Changing your name
Transferring your tenancy
Notice to quit form
Update household members
Starter tenancy
Fixed-term tenancy
Death of a tenant
Communal entry fobs
Looking after your home
Home maintenance
Damp, mould and condensation
Safety in and around your home
Home insurance
Improvements and adaptations
Pets in the home
Dealing with household pests
Heating and hot water
Moving home
Moving home recharges
Moving into your new home
End of tenancy reward
Our Landlord Services made easy
Our Landlord Services videos
Cleaning and gardening
Replacement of communal light bulbs
Removal of bulk refuse
Tree works
Disability aids and adaptations
Disability aids and adaptations FAQs
Shana’s story
Resident engagement
Get Involved with Resident Engagement
The OAK
Hydewide Residents Voice
Central Home Ownership Panel
HRE and resident inspections
Local groups
Resident feedback campaigns
Advice and support
Money, benefits and debt advice
Jobs and training advice
Getting online
The Hyde Charitable Trust
Spacehive
BetterOff Hyde
Domestic abuse
Right to buy
Hyde Rewards
Hyde Rewards - update your contact details
Hyde Rewards FAQs
Hyde Rewards winners
Brent Coefficient tenants
Homeowners
Homeowners
Back
Homeowner responsibilities
Selling and re-mortgaging your home
Lease extension and buying the freehold
Voluntary lease extension - application form
Buildings insurance
Improvements and alterations - homeowners
Home improvements and alterations form - homeowners
Major works and Section 20
Tell us what you think of our proposals
Fire safety consultation
Building insurance consultation
Subletting your home
Sublet registration form
Staircasing
Central Home Ownership Panel (CHOP)
Find a home
Find a home
Back
Rent a home
London Living Rent
Buy a home
Swapping your home
Mutual exchange - initial request to exchange form
Right to buy
Right to Acquire FAQs
Right to Buy FAQs
Supported housing
Doxie's story
Barbara's story
Mr Small's story
Mr Cas' story
Pauline and Carol's story
Bobby and Rosemary's story
Bill's story
Featured properties
Minster Court, King's Lynn
Thamesmead Estate, SE28
Snowhills, Yaxley
Russet Court, Haslemere
Simon De Senlis Court, Northampton
News
News
Back
Building homes
Delivering more new homes in Kent
The Hyde Group partners with TfL and Mount Anvil
Delivering 265 family homes at Heron Fields
Hyde opens up supplier frameworks to help build more affordable homes
Joining forces with Barratt London, in Harrow
Hyde selected for £400m Rochester Riverside regeneration
UK Property Awards
Affordable homes
Anston House
Ceremony marks start of Harrow Square work
Mayor hands over keys of first London Living Rent homes
Fuelling the rural community
Much needed homes in rural community
Planning approval sought for Rochester Riverside regeneration
Hove regeneration scheme
Inside Housing Development Awards 2017
HousingDay 2017
College Road regeneration employs 100 local people
Planning approval for major Rochester regeneration scheme
Planning consent for our first development in Newham
Land purchase for new homes in Kent
Brighton & Hove to get 1,000 affordable homes
Helping families find a great new home for Christmas
Working together to bring new homes to East of England
Kodak factory redevelopment
Topping out ceremony at Harrow Square
Helping Londoners and UK buyers get a new-build home
Rochester Riverside breaks ground
Helping people find a home of their own
Hyde New Homes strikes gold for customer satisfaction
Hyde announces the purchase of Charlton Riverside
Getting the keys to independence
Working together to help solve the housing crisis
Hyde named as strategic partner with Homes England in landmark deal
Innovative partnership for new Cambridgeshire and Peterborough homes
Housing Minister visits Rochester Riverside
Hyde appointed to new £20bn London Development Panel
Rochester Riverside opens its doors to Medway residents
First development secured for innovative housing partnership
Planning permission secured for Eastman Village
Managing homes
Hyde go gigabit with Hyperoptic
InterNETalia helps Hyde Group transform property maintenance of 12,000 homes
Hyde Property Services moves to deliver just-in-time services
The Hyde Group and Mount Green Housing Association complete stock swap
283 homes transfer from Town & Country in Bromley and Bexley
Welcome to 721 new residents from across Hampshire
Hyde announces new cleaning and gardening contracts
Joining Starts at Home campaign
Gas Safety Week 2016
National Customer Services Week
Check your heating
Celebrating National Customer Services Week
Safe from fire
Service Charter
Lift game changer
Are you covered?
Marlborough House
Grounds maintenance and cleaning
Damp and mould
jolly safe
Bin it
Working in Hampshire
Lansworth House
Preparing for bad weather - Storm Brian
Raising the standard
Tenancy fraud - how we are tackling it
Protect your home from burst pipes
Storm Brian warning
Croydon stock swap
Marlborough House residents
Amber Rudd
Housing Enforcers - powerful stories
Our new direction and brand
Better communication
Supporting residents to live independently
See the Hyde Quality Standard in action
Boiler checks
Gas Safety Week
Your chance to win £500
National Home Security Month
Sharing best practice to drive safety and improve landlord services
Keep your boiler working through the big freeze
Major stock transfer
Hyde Rewards - Mrs Webb's story
Preparing your home for winter
Gas Safety Week 2018
Jail sentence for tenant caught subletting
Resident handbook - now online
Responding to the Hackitt review
Hyde pledges support to help tackle domestic abuse
Estate regeneration
Hyde New Homes wins 'Best Large Development' at National Housing Awards
Canalside Square
Hyde wins top award at the Housing Innovation Awards 2017
Harrow View East
Rochester Riverside regeneration
Corporate and financial
Hyde retains top ratings from the HCA
Chris Irons is a CIH Rising Star 2016 finalist
New award for accessible broadband for residents
Urban renewal
IIP Gold Standard
Hill partnership
International Property Awards
Tough times for first-time home buyers
Housing Awards
New direction, new brand
Housing Heroes awards finalists
Shortlisted for Housing Design Awards
Launch of innovative new benchmark housing association bond
Recognising excellent customer service
Hyde Foundation Impact Report
SHIFT Awards 2017
Hyde celebrates 50 years of housing
Celebrating National Customer Service week
Our strong financial results for 2016/17
Putting the customer first
Hyde completes £760m corporate financing restructure
Plain English approval for Hyde website
Our new Social Value Procedure
NHF's annual look at housing market
Housing Heroes 2018 finalist
Westminster audience for Hyde social value plans
A trio of awards shows Hyde is a great place to work
With sadness we announce the death of our Chair, Mark Sebba
Hyde New Homes shortlisted for three National Housing Awards
Chair of the Hyde Group
Spring at Stonebridge shortlisted for affordable housing award
Packington finalist in Property Week's awards
Value of a social tenancy report
Hyde wins top award for employee benefits
Combining social purpose with entrepreneurial drive
Best Customer Care award for Hyde New Homes
Hyde scoops two awards for employee wellbeing
Success at the WhatHouse? Awards
David Gannicott set to retire after 40 years in housing
Group Chief Executive joins Industry Safety Steering Group
Creating a vibrant and diverse housing sector
Hyde shortlisted for two UK Housing Awards
Work, money and benefits
Money House leads the way in tackling youth homelessness
Delivering local apprenticeships
Entrepreneurial residents pitch ideas Dragon's Den style
Hyde wins two Institute of Money Advisors’ Awards
Improved job prospects for London residents
Hyde launches new online platform
Big Energy Saving Week 2016
The benefit cap
Young people take charge
The Money House scoops prestigious Guardian award
Reducing repairs costs
Better boilers scheme for London homeowners
Reconnected with Three UK
apprentice of the year
Jobs for armed forces leavers with Civvy Street
The Millennial housing challenge
The festival of learning
UK Employability Day - helping jobseekers into work
Put your rent first this festive season
Big Energy Saving Week 2018
Research links mental health with housing costs
HYPE at Hyde as young people spend the day with us
How Love London Working helped Jonathan back to work
Big Energy Saving Week 2019
Lift children out of poverty
Hyde in the community
Former football internationals visit Stonebridge
London to Paris 2016
Hyde's army of digital champions support 500 residents to get online
Brent Young Advisor meets London Mayoral candidate
The impact of Hyde Plus and the Hyde Charitable Trust
Kennington Park and Bridge Estates residents come out to play
Whyke Action Day
Hyde Plus launches new community investment services
Team Grenada take on Hyde residents in five-a-side warm up ahead of Homeless World Cup
Launch of Brent Youth Foundation
London to Paris charity bike ride raised more than £52,000 for the Hyde Charitable Trust
Hyde Plus launch Live It! Lambeth in partnership with local organisations
Hyde Plus - focus on people and places
Hyde’s Successful Places team celebrates International Youth Day
Brent Young Advisors triumph at national Young Advisors Awards
Celebrating the Olympics in Brent
Guardian Public Service Awards 2016
Move It! @ Propeller
Stay well this winter
Leading ladies
Still our leading ladies
Community centres review
Community centres review launched
Coming in from the cold
Customer services traineeships
Transform where you live with Spacehive
Vision for Young Londoners
Front door selfie challenge
Hyde Foundation launches new fund
St Mauritius House
Building memories
Youth project impresses Deputy Mayor
Supported housing celebrated with Starts at Home day
Kennington Park ‘painting day'
Hampshire break for residents
We need your vote - please support this amazing project
Albion in the Community
Young people take charge for a day
Hyde Foundation donates £1,000 to primary school
Hub Club for older people
Hyde staff to mentor young residents
Running to fund Southwark night time university
Helping over 60s get active in Brent
Night time university
Propeller Estate
Legal team walk for access to justice
Research to help improve housing for older Londoners
Community Fridge
Crowdfund Rochester
The Social Value story so far
Vote for the Community Fridge!
Second public workshop for Crowdfund Rochester
Young people in Lambeth receive £150k funding boost
Staff sing to raise money for St Mungo's at London Bridge
Mentoring project gives confidence boost to young resident
The Duchess of Cornwall visits gardening project
Resident engagement
Hyde, East Thames and L&Q residents get together to discuss the merger
Hyde shortlisted at TPAS Awards
Hyde celebrates two leading ladies
Innovation in tenant engagement
resident engagement views
Inspection programme
Digital engagement
Competition time
Resident feedback in the spotlight
Working for Hyde
Celebrating our apprentices
Career development
Tackling Men's health in the workplace
Local news
Phoenix Centre celebrates upgrade
Older residents in King's Lynn with digital world at their fingertips
'Hidden Stonebridge' installation transforms the Hub
Stockwell and Oval have gone cashless
Grenfell Tower, West London
Refurbished homes thrill residents
Cracking down on gang culture in Stockwell
Fire safety exercise at Harbour Tower, Gosport
About Hyde
Contact us
Contact us
Back
Contact us online
Report a repair
Report ASB
Rent or payment enquiry
Making a complaint
Service charges enquiry
Direct debit
Change of name
Notice to quit
General enquiry
Mutual exchange initial application
Update household details
Joint to sole tenancy request
Voluntary lease extension
Request a payment card
Home improvements and alterations
Our offices
Making a complaint
The complaints process
Putting things right
Press team
Community centres
Handbook
Corporate site
Jobs
Hyde New Homes
Search
Heating and hot water
Home
Tenants
Looking after your home
Heating and hot water
Print this page
Share this page
Gas servicing
Find out more
Saving energy and keeping your bills down
Find out more
Smart meters
Find out more
Communal heating sytems
Find out more
Report a repair
Find out more
A to Z search
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
u
v
w
x
y
z
Service search
a
b
c
d
e
f
g
h
i
j
k
l
m
n
o
p
q
r
s
t
u
v
w
x
y
z
