Disability aids and adaptations FAQs

No, minor adaptations up to £1000 will be paid for by us, subject to meeting our criteria. Some minor adaptations can be agreed over the phone, for example lever taps. Works above this will need further assessment and maybe a referral to an occupational therapist.

You can request a minor adaptation by contacting us.  

For some more complex adaptations, you may need an occupational therapist referral.

We aim to complete straightforward adaptations, such as lever taps and grab rails within 20 working days from your request. More complex jobs may take longer.

Once assessed and approved, major adaptations will usually be funded through a Disabled Facilities grant dependent on whether or not you meet the eligibility criteria and pass their financial assessment.

Requests for a major adaptation will always need to be accompanied by an occupational therapist's assessment.

No, this assessment is free of charge.

The whole major adaptation process can be very long due to the high demand on this service. Our surveyor may be able to give you an indication of approximately how long you may have to wait when you make an application based on our recent experience with your local authority, however this can differ as the waiting list is held with the local authority for grant funding and not with Hyde.

Most major adaptations are funded by Disabled Facilities grants which are usually reliant on available council budgets. You can phone your council directly to receive an update on your application or your assigned adaptions surveyor can contact the council on your behalf.

The contractor will contact you by phone to arrange a convenient date and time to start.

No, but you can apply for an adaptation under a Disabled Facilities grant direct with your local council.

No, sometimes it is not practical for us to carry out adaptations to your home, because of its size, construction, location or the amount of adaptations required. In these situations we may encourage you to move to a property more suited to your needs, or one that is more easily adapted.

Minor adaptations are funded through an annual budget set aside purely for this purpose, however when this budget is spent it may be necessary to add your name to a waiting list until the next year’s budget becomes available. If this is the case, you will be advised of this decision at the time of your request and contacted again when we are able to proceed.

Yes, we are unable to provide equipment such as bath aids and commodes, as these are provided by social services. We will let you know if this is the case and will be able to direct you to your local authority or health authority who may be able to assist.

If your request for a Disabled Facilities grant is refused, Hyde may be able to fund the adaptations for you, subject to available budget and specific approvals.

Yes, you must ask for permission before making any major adaptations to your home.

Yes, adaptations to communal areas will be considered and will be subject to an occupational therapist referral, available budget and specific approvals.

Yes, our surveyors will undertake post inspections or call directly to obtain feedback to improve our services. These surveys are optional.

This will be dependent upon the amount of rent arrears and if you are currently reducing these. If you are sticking to your agreed plan to reduce your arrears then normally we will still give permission for them to proceed. If you are not sticking to your payment plan then it is likely we will withhold permission until your rent arrears are reduced or cleared. We will look into each case’s individual merit.