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MyAccount 🔑
Resident Handbook
The Hyde Group
Careers
Hyde New Homes
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Tenants
Tenants
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Resident Handbook
MyAccount
Antisocial behaviour
Resolving problems with neighbours
Noise - top tips for keeping the sound down
ASB useful contacts
Is this antisocial behaviour?
Video doorbell guidance
Repairs and maintenance
Repairs responsibilities
Report a repair
New build repairs during defect period
Emergency repairs
How to guides on repairs and looking after your home
Planned maintenance
Making improvements to your home
Near miss reporting
Stock condition surveys of your home
Contractors' code of conduct
Getting connected – Project Gigabit
Rent and service charges
Making a payment
Help with rent arrears and benefits
Changes to rent charges 2025-26
What are service charges?
Universal Credit
Energy dispensation - our new energy contract
Buildings insurance dispensation
Advice and support
Helping Hand - money advice and support
Domestic abuse
Getting online
Your health and wellbeing
Our Community Partners
Safeguarding
Avoiding scams
The Hyde Charitable Trust
Training and Employment support
Managing your neighbourhood
Your Neighbourhood Officer
Specialist housing
Neighbourhoods and Specialist Housing service update
Managing your tenancy
Tackling tenancy fraud
Changing your name
Transferring your tenancy
Update household members
Starter tenancy
Fixed-term tenancy
Death of a tenant
Communal entry fobs
Looking after your home
Home maintenance
Safety in and around your home
Home insurance
Home improvements and adaptations
Keeping a pet
Dealing with household pests
Heating and hot water
Tackling damp, mould and condensation
Get your home winter ready
Moving home
Moving home recharges
Moving into your new home
Notice to quit - weekly tenancies
Notice to quit - monthly tenancies
Moving out of your home temporarily
Cleaning and grounds maintenance
Replacement of communal light bulbs
Removal of bulk refuse
Tree works
Waste disposal and recycling
Autumn cleaning and gardening
New estate services contracts
Customer Involvement
What activities we offer
What we're doing with feedback
About Customer Involvement
Bellevue Mansions, Clapham Road
Tenant Satisfaction Measures
How we are performing for our customers
Disability aids and adaptations
Disability aids and adaptations FAQs
Shana’s story
Car parking
Changes to car parking services on some London estates from 1 April 2025
Benefits of our contract with UKCPM
Right to Buy and Right to Acquire
Brent Coefficient tenants
Customer policies
Homeowners
Homeowners
Back
Selling and re-mortgaging
Homeowner responsibilities
Lease extension and buying the freehold
Voluntary lease extension - application form
Buildings insurance
Improvements and alterations - homeowners
Home improvements and alterations form - homeowners
S20 notices, our contracts, and your service charges
Major external works
Tell us what you think of our proposals
Subletting your home
Sublet registration form
Staircasing
Advice and support
Service charges
New build repairs during defect period
Car parking
Homeowner admin fees
Buying the loft space above your home
Keeping a pet
Find a home
Find a home
Back
Rent a home
Buy a home
Swapping your home
Right to Buy and Right to Acquire
Right to shared ownership
Specialist housing
Barbara's story
Mr Small's story
Mr Cas' story
Pauline and Carol's story
Building safety
Building safety
Back
External Wall Systems (EWS)
External Wall Systems: FAQs
EWS1 forms
Safety in and around your home
Building safety programme
Evacuation procedure
Building safety projects
Bolanachi Building - building safety
Coade Court - building safety
Embankment House and Temple House - building safety
Eyot House - building safety
Foreshore - building safety
News
News
Back
Building homes
New plans for the Adur Civic Centre
Planning approved for 159 new affordable homes in Shoreham-by-Sea
Scheme for 1,200 new homes at Charlton Riverside gets Greenwich council backing
Unanimous approval for new homes in Yapton
Latest phase of Rochester Riverside receives planning approval
We’ve signed up to the Building a Safer Future (BSF) Charter
Mayor launches 400 new homes for Whitstable
Topping out with a view
Green light for Brookhill regeneration
First look at new Portslade affordable homes
Planning permission approved for final phase of Spring Acres, Sittingbourne, Kent
New plans to save popular Shoreham tree
New waterside park unveiled at Rochester Riverside
Building great communities
Celebrating new low-cost homes at Portslade
First residents move into their new Brighton homes
Work starts on new affordable homes for Shoreham-by-Sea
Helping Ester buy her first home
New affordable homes for Lakenheath
Cambridgeshire homes cleared for takeoff
New affordable homes for Waddon
Mayor of Croydon visits new affordable housing scheme
We’re building 220 affordable homes in Seasalter
Lord Mayor officially celebrates the completion of Canterbury Riverside
Spring Acres celebrates 150th sales completion and 3rd birthday
New affordable homes coming to North Woolwich in prime location
We’re building 135 new affordable homes in Sittingbourne
Cultural highlight
Lord Mayor officially celebrates the topping out at Whitstable Heights
New affordable homes for Enfield
Managing homes
Our response to the Government’s Building Safety update
Partnership working means a victory for our Antisocial Behaviour team
EQUANS, the new name for ENGIE
Fifty homes to get energy efficiency improvements
Thank you for helping us choose our new contractors
Building safer communities
Meet the Income team
Service with Respect
Helping Hand – we’re more than just a landlord
A major step for justice in the cladding crisis
Transforming our services
Say hello to Hyde Property Maintenance
What happens if you don’t pay your energy bills?
Our energy supply and your bills
We've been awarded £10.8m in defective cladding case
New repairs and maintenance provider for London
Get your home winter ready
Dealing with damp and mould
Energy Bill Relief Scheme and communal heat networks
In the community in 2023
We’ve launched our new Cost of Living tool
Improving our neighbourhood services
Don’t get caught out by loan fee fraud
How to increase your Universal Credit or Housing Benefit
Making our homes more energy-efficient
Staying safe online
What’s going on with building insurance?
Working together to improve homes
Hyde's Building Safety Programme
Investing in your homes - the numbers
Helping Hand - money management tools
Our Stockwell office has re-located to the Old Laundry
Charging and storing your e-bikes and e-scooters safely
Measuring customer satisfaction
Safety first
Brighton rocks for Martin
Plentific – we’re finding contractors faster
A new home meant Sam could leave hospital
The key to a successful move
A day in the life of Empty Homes and Lettings
Prioritising damp, mould and condensation
Pick up your DMC tips with Rich
Kent energy improvements tour
Morning in the life of a DMC Surveyor
Working with the Housing Ombudsman to do better for customers
Fire safety for your home
Commemorating historic sites
Windows of opportunity
MyAccount is for everyone
Let's talk about text
All Helping Hands on deck
Getting closer to our customers
Highest rating for cladding work at Gary Court, Croydon
Time to move to MyAccount
Building stronger relationships in Stockwell
What's new with MyAccount?
Closer to you
Above and beyond the building works
A warm welcome to Daniel
Improving the energy efficiency of our homes
Spotlight on our Repairs teams
We’re WiP-ing our repairs into shape
Packing up at Packington
Building a future - we’ve held our first contractors’ away day
Spotlight on our surveyors’ successes
Specialist housing - supporting vulnerable customers
Fixing up a storm
Fun in the sun
Housing and supporting vulnerable adults
Moving safely
No one left behind
Our commitment to tackling antisocial behaviour
Connecting with the Brighton & Hove community
The feeling’s mutual
Renewing the quality of life in Woolwich
The importance of play - we’re improving local play areas
Meet our Complaints team
Chichester residents look forward to paying less for energy
MyAccount – our online option
Exploring a partnership opportunity with Tower Hamlets Community Housing
The importance of complaining
Spotlight on our Supported Housing Officers
We’re supporting Gas Safety Week 2024
A place to call home
Safer homes, stronger neighbourhoods
Fire Door Safety Week 2024 swings into action
Affording the cost of living
Cultivating care
Fan-tastic
White Ribbon Day 2024
From refuge to family home
Safe Partnership Sanctuary scheme
Successful support means a new home for Christmas
Back home for Christmas
A warm and safe home for Christmas
Christmas celebrations at The Oysters
Social value brings Christmas cheer
We’re making a difference in our neighbourhoods
Lifting you up
Access all areas
We're upgrading our electric meters
Corporate and financial
Maximising social value
Success at RESI awards
Success at the First Time Buyers readers’ awards
Silver award for our sustainable homes assessment
Another win for our Universal Credit Helper
Good luck to our community champions
Success at the Engage Awards
Neal Ackcral appointed Chief Operating Officer of the Hyde Group
Hyde launches new Cost of Living tool
Plain and simple
Tenth consecutive ‘Gold’ for Hyde New Homes
Gold at the internationally recognised RoSPA Health and Safety Awards
Shortlist success for Charlton Riverside
Housing providers demand salary transparency to boost earnings for women
Our new £1.35bn building and fire safety framework
And the winner is...
Success at G15 Ethnicity in Housing Awards
Our London to Brighton 100k Ultra Challenge heroes
Hyde Charitable Trust’s first Golf Day swings into action
Investors in People: we’re gold again
Gold award: sustainable homes assessment
Meet our new non executive directors
Investing in shared ownership
Hyde welcomes resident Debbie Ellison to the Group Board
New research shows the value we’re adding
Congratulations to our RideLondon cyclists
G15 launches Room to Grow campaign to highlight value of London's social homes
Our team completed the 20th anniversary London Legal Walk
Gold again!
Renewing our main contractor framework
Exploring a partnership opportunity with Tower Hamlets Community Housing
Putting customers first
Connecting with our customers and the communities we serve
Hyde welcomes Curtis Juman to the Group Board
Hyde welcomes Pinnacle
Hyde acquires Pinnacle to deliver a game changing moment for housing sector
A 'Wellcome' evening of celebration to raise money for the Hyde Charitable Trust
Our Environmental and Social Impact
Our response to the Housing Ombudsman’s special investigation
Creating great places for people to thrive
Tower Hamlets Community Housing (THCH) joins the Hyde Group
Our continued commitment to sustainability
Maintaining our homes
Pinnacle's successful 30th year
Building a sustainable future
Work, money and benefits
Report warns of rent arrears crisis
Debt Awareness Week 2022
Employment opportunities boosted through virtual jobs fair
Beware of the sharks
Have you been affected by the war in Ukraine? We're here to help
Is it time to move to Universal Credit?
G15 cost of living panel event sparks debate
A new life for Jay
Delivering help where it's needed most
Supporting Duncan to stay in his home
We helped Zara find a job to support her young family
We’ve supported Maria after life-changing health issues
Supporting our customers through life changing events
On the road to recovery
Summer savers and offers to help you enjoy the holidays
Report repairs before making a legal claim
Advice and advocacy for domestic abuse survivors
Moving to Universal Credit
Service charge statements in September
Pension Credit and how to claim your Winter Fuel Payment
Helping customers thrive in their homes
The cost of living without
Hyde in the community
Celebrating LGBTQ+ identity and inclusion in Canterbury
Proud to be supporting Pride Month 2022
We’ve been awarded nearly £50k to improve Kennington’s green spaces
Social Value triumph at the ARC
Kids feel flush
Building caring relationships
Hyde digs deep
Keeping the Medway community clean, green and safe
Want to get a garden idea off the ground? Just Ask
Taking pride in our estates
We've launched Match My Project
Join Islington’s Big Packington Dig Days
Join the London Estates Cash Cup - 16 London estates, 128 teams
Improvement work starts at The Old Laundry
We're giving young people a brighter future
Honouring Windrush Day
Funding announced for new projects from Rochester Riverside Community Board
Encouraging young people into the housing sector – it’s a no brainer
Volunteers help transform community garden
#TheGoal - we’re supporting White Ribbon Day 2022
16 Days of Action
Using digital knowledge and tools to support our communities
Safe Partnership Sanctuary scheme – keeping victims and survivors of domestic abuse safe
Thank you to everybody who supported our Christmas sacks campaign
A family home for Christmas
Update on Hyde Charitable Trust’s Booster Fund
Creating a brighter future
That’s not how I remember it
We made February a pants month
Hyde Foundation boosts Mondays
A clean start – a fresh look at the Old Laundry
Bingo’s back at the Old Laundry
Building brighter futures in Brighton
A warm thank you to Sea Containers Hotel
Honouring the Windrush generation
Let's get ready to chop and chat
Stockwell sparkles with summer celebration
Loud and clear - getting young residents' voices heard
100 years young
Committed to our communities
Thrive for Life book launch at the Old Laundry
Peggy turns 100
Celebrating three months of community life at The Old Laundry, Stockwell
Tarner community project, Brighton
It’s the most wonderful time of the year
The scent of Christmas
Sounding a lot like Christmas
Open for business
We’ve supported UKHarvest’s first freezer van
A day in the life of a Hyde Projects and Partnerships Manager
Keep on running
We’ve transformed the Tarner Community Project
Celebrating 40 years of Volunteering week
A day out with Resident Board Members
Hyde Charitable Trust as a funder
Didn’t we have a lovely time…
Hyde digs deep and branches out
Transforming tired allotments at Ringcross
Helping our customers in crisis
Ticket to ride
Celebrating social value - the Social Value Supply-Chain Awards 2024
Help where it's needed most
Long-term support
Empowering and enhancing lives
Valued contributions
Delivering social impact
And the winner is…
We're supporting Rochester Riverside Primary School
Surprise!
HELP in Peterborough
All aboard the Arc
We’re supporting vulnerable residents in Peterborough
A frolicking day to remember
Customer involvement
Hear from our customer volunteer, helping us design new Hyde contracts
Thank you to Jan Durbridge
Join our Neighbourhoods and Building Safety Group
Measuring up
We’ve launched our new Customer Involvement Strategy
We’re putting customers first – spotlight on our Customer Involvement team
We’re involving customers before making changes to our services
We're focusing on vulnerability
Customer Voice – we’re listening
Working for Hyde
Linda celebrates 35 years working at Gosport Towers
Taking part in LGBTQ+ history month
Full house! Meet our new Kickstarters
Fasting for Ukraine
Congratulations to Future Leader Marie!
We're working with our partners to help kickstart careers
We welcome our new Digital Communications Apprentice
Celebrating new careers at the Kickstart Awards
Back to the shop floor
National Apprenticeship Week 2023
Skills for life
Women's network group celebrates success with the Aspire awards
Fasting challenge to help earthquake victims
We're proud to be supporting Mental Health Awareness Week 2023
Support for our apprentices
Saluting our Sisters
Junior Board 2023 presents their final project
We've helped kickstart Vish's career
Launching our Data Academy
Building a more inclusive organisation
New recruits join us on our apprenticeship programme
Our gender network comes together to celebrate International Men's Day
Marking International Women's Day with an event for our colleagues
Hyde in the news
To tackle social housing stigma we must root out unconscious bias in our own organisations
Data-driven diversity
Our homes need to do more than just meet the Decent Homes Standard
Three steps the government needs to take to build more affordable homes
Tackling appliance poverty
Going beyond the money
Hyde's commitment to customer-centric change
Partnerships for good
Maximising social value
About
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Contact us
Back
Contact us online
Report a repair
Service charges enquiry
Update contact details
Notice to quit
Change of name
Garage quit form
Joint to sole tenancy request
Tell us about our service
Voluntary lease extension
Report death of a tenant
Home improvements and alterations
Domestic abuse - request a call back
Our offices
Press team
Social media - our community guidelines
Community centres
Phoenix Community Centre
The Pavilion (Bridgestone Arena)
Brent Hub - Community Enterprise Centre
The Old Laundry
Kennington Park Community Centre
The Stockwell Centre
The Arc Centre
Ringcross Community Centre
Underground Youth Centre
Pepys Resource Centre
Making a complaint
What is considered a complaint?
The complaints process explained
Putting things right
The Housing Ombudsman Service
Payit™ – an easy way to send money online
Our customer newsletter
Get involved as a resident volunteer
Update contact details
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