Changes to rent charges 2024-25
Rent and service charge change letters posted in February 2024
For monthly rent and service charge, changes applied from 1 April 2024
For weekly rent and service charge, changes applied from 3 April 2024
As a not-for-profit charity, all the money we receive from rent payments goes back into providing homes and services for customers. We spend £1.10 for every £1 we receive. We’ll also be spending more to improve homes in the next few years.
Social rents are set by government legislation (PDF on GOV.UK). Usually this is a maximum of CPI+1%.
The letter we send to you in February will explain your rent increase in detail.
You need to start paying your new rent charges from the date your rent increases. This will be explained in the letter we sent. If you’ve lost this letter and need a copy, contact us.
- If you pay by direct debit, you don’t need to do anything. Your payments will automatically be adjusted, and you’ll receive confirmation of this from AllPay Limited, in March 2024.
- If you manage your payments online, please adjust your payments to the new amount from the day of your increase.
- If you’re receiving Universal Credit or Housing Benefit. You must notify Universal Credit (UC) or housing benefit about your rent changes. Please check your letter for more details. UC must be notified on the date of your increase or before the end of your assessment period. Housing Benefit can be notified right away.