Changes to rent charges 2024-25

What do I need to do now? | Frequently asked questions | Changes in rent by tenure

Changes to rent charges 2024-25 

Key dates

  • Rent and service charge change letters posted in February 2024

  • For monthly rent and service charge, changes applied from 1 April 2024

  • For weekly rent and service charge, changes applied from 3 April 2024

As a not-for-profit charity, all the money we receive from rent payments goes back into providing homes and services for customers. We spend £1.10 for every £1 we receive. We’ll also be spending more to improve homes in the next few years.  

Social rents are set by government legislation (PDF on GOV.UK). Usually this is a maximum of CPI+1%.

The letter we send to you in February will explain your rent increase in detail. 

If you receive service charges, your letter will also contain your service charge estimate for the upcoming financial year.

What do I need to do now?

You need to start paying your new rent charges from the date your rent increases. This will be explained in the letter we sent. If you’ve lost this letter and need a copy, contact us.

  • If you pay by direct debit, you don’t need to do anything. Your payments will automatically be adjusted, and you’ll receive confirmation of this from AllPay Limited, in March 2024.
  • If you manage your payments online, please adjust your payments to the new amount from the day of your increase.
  • If you’re receiving Universal Credit or Housing Benefit. You must notify Universal Credit (UC) or housing benefit about your rent changes. Please check your letter for more details. UC must be notified on the date of your increase or before the end of your assessment period. Housing Benefit can be notified right away. 

Click here for a step-by-step guide on updating Universal Credit (PDF, 1.47GB).

Frequently asked questions

  • How are social housing rents set?

    Social rents are set by the government (PDF on GOV.UK)

    Rent will usually be increased by a maximum of Consumer Price Index (CPI) +1%. 

    There are some variations depending on type of tenure, these are listed in the Changes in rent by tenure section below.

  • My rent is set at intermediate or market rent. How will my new rent be set?

    Market rent is based on the average local market rate for the type of property you rent. Your charge will reflect any changes to the local market.

    If your rent is an intermediate market rent it will be set at 80% of the local market rate. If you’re not sure whether your rent is set at intermediate or market rent, check your tenancy agreement.

  • My rent and service charges are too high at the moment. What can I do about it?

    If you have concerns about being able to pay your rent and service charge, please contact our Income team by dialing 0800 3 282 282 and selecting option 3 or by filling in our rent and payment enquiry form. The sooner you get in touch, the sooner we can help.We have lots of information, advice and guidance on our website.

    If you’re struggling with your finances, take a look at our page - Help with rent arrears and benefits You may be entitled to housing benefit or universal credit. There are also external sources that can help, and we have a whole page dedicated to help with paying your energy bills.

  • What is a Section 13 notice? Does it apply to me?

    When a tenancy agreement doesn’t have terms and conditions for rental charges, and your rent is increasing, you’ll be sent a Section 13 notice along with your letter.

    The Section 13 notice confirms your rent and explains your right of appeal to an independent Tribunal*.

    If you wish to appeal you must do so before the date the increase starts.

    *The Tribunal’s official name is First-Tier Tribunal or the Upper Tribunal. They are an independent body with legal powers to settle disputes, including rent. It’s completely unconnected to the landlord, the resident, or any other public agency. If you want to appeal, you must do so with the correct method, which is explained in the Section 13 notice, the Tribunal will look at the rent dispute. Sometimes people also get referred to the Tribunal.

    You can contact any Tribunal office in writing, by telephone, via e-mail, or you can visit their office (please check opening times). These offices are regional. Visit the GOV.UK website to find full details of the regional office that covers your area.

  • How is my service charge estimate calculated?

    Your estimate is a calculation of how much we think we’re going to spend during the next year based on the services you receive, and the contracts we hold.

    Whilst some contract costs are set and can’t change, other costs can change, we call these variable costs. For example, we do not know how much we might spend on responsive repairs, so we ask you to pay an estimated charge throughout the year. At the end of the financial year, we add up how much we’ve actually spent and then send you a Service Charge Statement with the actual costs. We may have charged you more (surplus) or less (deficit) than we spent.

    Homeowners are expected to pay any deficit following their statement or will be issued a refund for any surplus.

    For tenants, any difference is rolled into the estimate for the following year, so if we have charged you less than we spent, we recover that by increasing your charges the following year. If we charged you more than we spent, we’ll reduce your charges for the next year.

    You can check out our dedicated service charge pages for all information including property groupings and how your share of service costs has been calculated.

  • When do I pay ground rent?

    If you’re liable to pay ground rent (if you’re not sure you should check in your lease), you’ll be sent a legal notice requesting payment up to 60 days before payment is due. The notification will come along with your rent change letter.

    Payment is due before 30 April 2024. If you pay by Direct Debit, your ground rent will be collected in your April 2024 payment.

  • I've received my rent letter but my rent is paid by Housing Benefit/Universal Credit (UC). Do I need to do anything?

    Yes. It's your responsibility to make sure that Housing Benefit or the Department for Work and Pensions are aware of the change in your rental charge.

    If you claim Housing Benefit, you need to contact your local Housing Benefit office to advise them of your new rent and service charges before your rent changes. The date your rent changes is on your rent notification letter.

    If you claim Universal Credit, you need to update your online account with your new rent and service charges on the day your rent changes (not before), or before the end of your monthly assessment period. The date your rent changes is on your rent notification letter that we sent to you. We recommend putting this in your phone or calendar as a reminder. If you’ve lost this letter and need a copy, contact us.

    To do this, log in to your UC online account, under the heading ‘where you live and what it costs’, put in the new rent figures given to you in your letter. Then check your journal to confirm that it shows that you have done this.

    If you forget, do it as soon as possible. If you don’t do this, you risk receiving an incorrect payment and falling behind on your rent.

  • I've received my rent letter, but my rent is paid by Direct Debit. Do I need to do anything?

    Your Direct Debit will be automatically adjusted, and your Direct Debit instruction will be updated from your April 2024 payment.

    You should receive a letter directly from Allpay in March 2024. Please check this letter to make sure that your Direct Debit has been increased correctly to cover the full charge that you need to pay.

    If you have not received a letter from Allpay by the end of March 2024 with your Direct Debit changes, please contact our Income team by dialing 0800 3 282 282 and selecting option 3 or by filling in our rent and payment enquiry form to confirm your changes have been applied.

    If you are on partial Housing Benefit and pay by Direct Debit, please contact the income team when Housing Benefit have told you about your new entitlement so we can be sure that your Direct Debit payment is correct.

  • I've received my rent letter, but I pay my rent online. Do I need to do anything?

    In this case, you are responsible for making sure that the payment is correct. If you pay by standing order, it is important you tell your bank to update your payment in line with your new rent and service charge. Please do this right away to avoid falling behind on rent.

    You may wish to consider moving to Direct Debit so that the change happens automatically in the future.

  • What happens if I don’t pay my rent and/or service charge?

    Payment of your rent and service charge should be your top priority from your outgoings. Failure to pay will result in you being evicted from your home.

    If there are any changes to your circumstances which might affect your ability to pay your rent then please contact our income team as soon as possible by dialing 0800 3 282 282 and selecting option 3 or by filling in our rent and payment enquiry form.

    We have lots of information, advice and guidance on our website. If you’re struggling with your finances, take a look at our page, Help with rent arrears and benefits. You may be entitled to housing benefit or universal credit. There are also external sources that can help, and we have a whole page dedicated to help with paying your energy bills.

    Payment of rent and service charge is not optional. We are here to help you, so please contact us as soon as possible if you are having financial problems.

  • What method of payment can I use to pay my rent or service charge?

    We have many ways to pay and a Direct Debit is our most popular. Please visit our ways to pay page for more details.

    Don’t forget about MyAccount, this is a free, safe and secure online service that can be used anytime, anywhere to manage your rent and service charge account. Visit our MyAccount page to find out more.

  • I’m a shared owner and I have a query about my rent. Who do I contact?

    We have a dedicated Home Ownership Team ready to answer all your questions. Please contact us through the regular channels to be referred.

  • Why is my rent more than my neighbour's?

    We are unable to discuss your neighbour’s tenancy with you directly, but differences can occur because of tenancy type or the rental history of your home.

  • What is MyAccount?

    MyAccount is a free online portal that you can use to manage your home. You new rent charge will show in MyAccount from 1 April 2024.

    You can also view all your service charges if you have any. MyAccount also lets customers book repairs for their home online and view the communal repairs happening in their area.

    We’re adding more and more features all the time, so get ahead and sign up today. 

Changes in rent by tenure

The exact figure of your rent increase is in the letter that we sent you. If you’re not sure what type of tenure you are, please check your tenancy agreement.

General needs: 7.7% increase

Tenancies where a social housing rent is charged on either an assured or assured shorthold tenancy.

Affordable rent (ART): 7.7% increase

Tenancies created following the Welfare Reform Act 2012 where rents are set at up to 80% of the market value.

Mortgage rescue: Based on market review. Please refer to your rent notification letter sent in February.

Tenancies where Hyde has purchased the properties and let them back to the original owner at an intermediate market rent.

Supported housing tenancies: up to 7.7% increase

Rented accommodation where there is an additional support need - for example, access to a warden or support worker.

Shared ownership: Based on your lease. Please refer to your rent notification letter sent in February. 

Tenancies where the customer owns a percentage of the property and pays rent on the remainder owned by Hyde. These are calculated using RPI* plus 0.5%, 1% or 2%, dependent on lease.

*Retail Prices Index (RPI): The RPI is published by the Office for National Statistics. It measures the average change from month to month in the prices of goods and services purchased by most households in the UK.

Market rent: Based on market review. Please refer to your rent notification letter sent in February.

Intermediate rent: Based on market review. Please refer to your rent notification letter sent in February.

Tenancies where rent is charged at 80% of market value This is 80% of market rent, calculated by Hyde New Homes.

Garages: 7.7%

Parking spaces and allotments: 7.7%

Licences: We’re no longer charging for access licences.

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