Remember - if you need an emergency repair - please call 0800 3 282 282 (lines open 24 hours a day). Tenants can check their repairs responsibilities here. Homeowners and shared owners have different responsibilities - check our homeowners page. Please report communal repairs (eg lifts, door entry systems, cleaning and gardening issue) here. Report a non-emergency repair Is this repair related to your gas supply, heating or hot water? * Yes, this is a gas/heating/hot water repair No, this is another type of repair Is this repair related to a communal issue (eg lifts, door entry systems, cleaning, gardening, communal lighting)? * No - it's a repair inside my own property Yes - it's a communal repair outside my individual property Please report all communal issues here Report a communal repair online Coronavirus We are still carrying out repairs during this period of lockdown but will be prioritising those repairs that are most essential. To help protect you and our repair contractors we must ask if you are taking extra isolation measures. Are you or any member of your household isolating themselves with symptoms of coronavirus, or isolating having been in contact with someone showing symptoms? * Yes, we are taking extra isolation measures No, we are not taking extra isolation measures Please select the repairs contractor for your area * Your report will be sent directly to your local contractor. ENGIE (previously Keepmoat) (Kent, Croydon, Bexley or Bromley) Mears (All other London boroughs) Mears (East of England - including Peterborough and East Midlands) Property Maintenance (Hampshire, Surrey or Sussex) Please select the heating/hot water repairs contractor for your area * Your report will be sent directly to your local contractor. T Brown (All London boroughs (except Bromley and Croydon) Paynes (Kent (inside M25), Bromley and Croydon) Property Maintenance (Kent (outside M25), Hampshire, Surrey, East Sussex and West Sussex) Village Heating (East of England including Peterborough and East Midlands) Unsure which contractor? Click here to find out who your contractor is Your details First name * Surname * House number and street address * Postcode * Email address Telephone number * About you: * I rent a Hyde home I am a Hyde homeowner or shared owner I have recently bought a Hyde home which is still under guarantee I am not a Hyde resident Is this the first time you've reported this repair? * Yes No If you have a reference number, please enter it here: Please select a repairs location or category * Basin or sink Bath or shower Communal facilities Doors or locks Drains Electrics (including lighting) Floors, walls, ceiling, stairs Garage Gutters and rainwater pipes Kitchen Outside the property (including garden) Roof Toilet Water supply Window Other Please select the door type: Wood PVC (plastic) Metal Don't know Please select the repair category Gas supply Heating Hot water Please indicate when you are normally at home * Monday 8am-1pm Monday 1pm-6pm Tuesday 8am-1pm Tuesday 1pm-6pm Wednesday 8am-1pm Wednesday 1pm-6pm Thursday 8am-1pm Thursday 1pm-6pm Friday 8am-1pm Friday 1pm-6pm None of the above Please add any other comments on your availability, or access to your property: Please give details of your issue below: To speed up the processing of your enquiry, please provide as much information as possible Please upload a relevant image or document here Max file size 4Mb Would you like to receive a copy of your submitted information by email? To receive the information you must include a valid email address in the box above Yes No Communicating with you Our privacy statement sets out how we look after your personal data. Would you like to receive information in an accessible format (eg braille, audio)? Yes No Which accessible format would you prefer? Braille Large print Easy Read Audio CD Language translation Sign language/interpreter Text relay Other Which language? Please specify Please confirm that you are not a robot by ticking the box below.