Making a payment

Find out how to make a payment by Direct Debit, Allpay App, online, telephone, Hyde Payment Card, text message or recurring payment by selecting the relevant option below. Your tenancy agreement will tell you how often the rent and other charges need to be paid (normally weekly or monthly). Find out more about paying your rent and service charges on time.

Did you know you can use MyAccount to make payments and manage your rent and service charge account? Login or sign up to MyAccount

Ways to pay

  • Direct debit

    Where possible, we prefer you to pay by direct debit. This way, your bank automatically transfers the correct rent amount to us on a fixed date or frequency and you never have to worry about missing a payment. This significantly reduces the risk of arrears building up on your account. You can set up your payments to be made weekly, fortnightly, four weekly or monthly as long as your account is paid on time, as per the terms of your tenancy.

  • Pay online with MyAccount

    Make a payment online in a few simple steps using your payment reference number, with our free, secure MyAccount service. Find out more on our MyAccount page.

  • Pay online via AllPay

    To pay online visit our new payment website, you will need the 19-digit number from your Hyde Payment Card. If you need a reminder of your payment number, you can email [email protected] who will be able to help.

    Alternatively, you can pay online via the Allpay website. You will need the 19-digit number on your Hyde Payment Card or your account payment reference.

  • By telephone

    Payments can be made by debit or credit card over the phone, 24 hours a day, 7 days a week by calling us free on 0800 3 282 282 and selecting Option 3 followed by Option 1 to go through the automated service.

    Please ensure you have your Hyde Payment Card ready. You will receive an authorisation number at the end of the process that you should keep as proof of payment. The payment will be on your account the following working day.

    You can also call Allpay on 0330 041 6497 (24 hours a day). You will need your Hyde payment card or account pay ref and your debit or credit card details. Please be aware that these calls are charged at 7p per minute plus your phone company’s access charge, which may vary depending on provider.

  • By Hyde Payment Card

    You can make payments at a Post Office or local shop by cash, cheque or debit/credit card using your Hyde payment card. Just look for the Pay Point sign.

    Payments made by this method will reach your rent account within 48 hours. Always keep the receipt as proof of payment.

    If you lose your payment card, contact us on 0800 3 282 282 immediately or complete our online form to order a replacement. You should receive a new card within ten working days.

  • By text message

    You can pay with your mobile phone using the Text Payment service from Allpay. This is a secure payment method. To begin text payments, you simply need a UK-registered mobile phone, a valid Allpay swipe card (your Hyde Payment card) and a debit or credit card. After registering online at, you can pay at any time, by texting a code and the amount you wish to pay to 81025.

  • By recurring payment

    A recurring payment is an alternative to Direct debit where a regular payment is taken from a debit or credit card rather than a bank account. It is also known as a continuous payment authority or CPA.

    Set up via an Income Officer, recurring payments can be set to collect from the next day on an ongoing or fixed basis and they provide more flexibility on frequencies and collection dates.

    Customer benefits include automated notification to a chosen email address or mobile number specified at set-up to alert the customer to payments taken, amendments or cancellation.

    If you would like to set up a recurring payment, please contact us.

  • Benefits

    You may be entitled to claim benefits to pay your housing costs. It is your responsibility to ensure that any payments made to you in respect of housing costs are paid to Hyde. Payment on time means you should pay your rent on the day it is due. Your rent/service charge account must be up to date at all times, as part of your tenancy conditions.

Hyde payment card

This is your Hyde payment card (click on card below to view larger image), you’ll need to use the payment reference number (PRN) when making payments. Please use our request a payment card form.

Hyde rent payment card