Specialist housing (our later living and supported schemes) are managed by a dedicated team.
We've increased the number of officers in our schemes, to make sure our more vulnerable customers receive the dedicated support they need, while ensuring a regular Hyde presence.
Later living schemes
We’ve brought in a new role called Housing Scheme Officer, replacing the existing Scheme Coordinator role.
Your Housing Scheme Officer:
- Carries out estate inspections
- Coordinates repairs and improvements with our contractors
- Tests emergency lighting testing in buildings with emergency lights
- Can support with your queries.
Supported schemes
We’re bringing in a new role called Supported Housing Officer, which will replace the existing Scheme Officer role.
Your Supported Housing Officer:
- Carries out estate inspections
- Coordinates repairs and improvements with our contractors
- Carries out a fire risk assessment (FRA) with customers once a year
- Checks fire alarms
- Tests emergency lighting
- May visit you at home to perform a welfare check.
Our Housing Scheme Officers and Supported Housing Officers will be champions for your area, and you’ll see them working in your area more often.