The leak is small enough to catch the water in a bucket or bowl, or by using towels to protect the floor
If you can contain the leak by catching the water in a bucket or bowl, or by using towels to protect the floor, it isn’t an emergency. You should report as a routine repair.
It’s a big leak that can’t be contained
If it’s a big leak you can’t contain, it’s an emergency. Please call us on 0800 3 282 282. You can contact us on this number 24 hours a day, 365 days a year.
Good to know
Can you see where the water is coming from? If the pipe is wet on the outside, could this be condensation?
Help us fix it faster
When you call us, please let us know the size of the pipe which is wet or dripping. Is it a wide, fat pipe or a thin pipe?
Extra help when it's needed
This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.