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The leak is small enough to catch the water in a bucket or bowl, or by using towels to protect the floor

If you can contain the leak by catching the water in a bucket or bowl, or by using towels to protect the floor, it isn’t an emergency. You should report as a routine repair

It’s a big leak that can’t be contained

If it’s a big leak you can’t contain, it’s an emergency. Please call us on 0800 3 282 282. You can contact us on this number 24 hours a day, 365 days a year.

Good to know

Can you see where the water is coming from? If the pipe is wet on the outside, could this be condensation?

Help us fix it faster

When you call us, please let us know the size of the pipe which is wet or dripping. Is it a wide, fat pipe or a thin pipe?

Extra help when it's needed

This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.