Is it an emergency?

An emergency repair is one affecting your health and safety or one that could cause significant damage to your home, if it isn’t dealt with. In an emergency, our first priority is to make everything safe. A full repair would then be booked in for a later date - find out more about routine repairs and repairs responsibilities.

Please click through our toolkit below to find out if your repair is an emergency, and what steps you should take.

This toolkit is a guide and we've included the most common issues reported to us by customers. However, if you need help with an issue that is not covered, or you need additional support (for example due to disability, illness or age) please contact us to discuss.

What would you like us to help you with?




Heating and hot water


Electrics and lights