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Your rent and service charges are important and making these payments should be a priority.

The consequences of not paying your rent are serious and could result in you losing your home. It is essential that we collect rent payments to enable us to house more families in need.

If you are struggling with your finances or having difficulty paying your rent, please contact us. The sooner you talk to us, the easier it will be for us to help you and set up affordable payment plans if required.

We have a team of specialists who provide one-to-one money and debt advice. They can help you make the most of your money and tell you about any benefits you are entitled to. We also work with local authorities and Hyde Foundation to help and support customers at every opportunity.

If a customer falls into arrears and doesn’t talk to us and doesn’t start making any payments, we will follow our arrears policy, which could include taking them to court to repossess their home as well as a county court judgement for the rent arrears debt plus the costs of the court proceedings. Each customer’s situation is reviewed on an individual basis and evicting customers is always our last resort.

If you would like to seek independent legal advice, you should go to the nearest Citizens Advice Bureau, law centre or firm of solicitors. Further information can be found at Shelter and Citizens Advice.