Why it’s important we consult about policies
Policies are sets of guidance for how we deliver different aspects of our services. All Hyde colleagues are expected to follow policies, meaning we provide consistently good services.
When we’re reviewing or changing a policy that affects a service, it’s important that we talk to customers. This means we take their priorities into consideration, adapt to individual needs where possible and design ways of working that keep our residents happy and safe.
How can residents get involved?
This depends on how much impact the policy is going to have on customers. If the policy is for a service that has a high impact on the daily life of lots of residents, we’ll offer a number of ways for residents to be involved. This could include:
- A survey to those affected
- A focus group to discuss things in person and in more detail
- Talking to one of our central resident groups
If the policy is deemed to be lower impact, we’ll still consult with those affected, but this may be a bit lighter touch e.g. just a feedback form.
How will residents know which policies we’re looking at?
We’ll keep our programme updated on this page, so you can see what policies we’re reviewing and how residents can get involved.
We’ll also promote opportunities in our Involving You bulletins, which are sent out via email (if we have your up to date email address) or in the post if we don’t have an email address for you.
We might also target some opportunities directly to customers who have used the service in question before, or who have specifically said they want to be involved.
What coming up in the policy programme?
Here’s a list of the policies we’re looking at over the next few months:
- Neighbourhood Management Policy Statement – July 2025
- Service Charge Policy Statement – August 2025
- Damp and Mould Procedure – November 2025
- Anti-Social Behaviour Policy Statement & Hate Crime Policy Statement – November 2025