Our customer involvement service, including how what we do links to social housing regulation.
Our customer involvement strategy
This is a link to our customer involvement strategy, which tells you what we aim to achieve between 2024-2027 through working with our customers.
Customer prize draws
Sometimes we use prize draws to encourage our customers to respond to surveys or to engage in other activities – this is to increase the number of residents we hear from, and to make sure feedback is representative of our different communities. Read our prize draw terms and conditions.
Social housing regulation
Our customer involvement service helps to make sure that Hyde is compliant with the Regulator of Social Housing consumer standard for Transparency, Influence and Accountability. Read more about the standards.
Together with Tenants
Together with Tenants is a sector-wide initiative aiming to strengthen the relationship between residents and social landlords. Find out more online.
Involving You archive
We use our involving you bulletins to communicate new engagement opportunities and what we’re doing with the feedback that we’ve collected. See an archive of previous editions.
Four Million Homes – training and guidance
The Four Million Homes programme was set up to share knowledge and action for change in social housing. See more for guidance and training on resident rights and how to stand up for them.