Posted on 21 February 2025
Supporting customers to maintain their independence and comfort in later life
Jeanette and Brian moved into living at Hardwick Court, our later living scheme in Erith in 2015, enjoying the friendly community and support the scheme provided.
When Brian’s mobility began to decline after an unfortunate fall, life at home became challenging, with everyday tasks slowly turning into significant obstacles - especially getting up and down the stairs to their first-floor home.
Jeanette knew they needed additional help to maintain the comfort and independence they cherished. Determined to make sure that Brian had the support he needed, Jeanette reached out to Hyde Housing Scheme Officer, Wendy, who listened to Jeanette’s concerns and helped her explore options. Jeanette decided that she wanted to install a stairlift on the steps outside her flat.
Wendy got in touch with our Home Ownership team and assisted Jeanette with getting permission to modify the communal space.
Once approved, Wendy stayed in touch throughout, providing updates and offering assurance, even coordinating with the contractor to make sure it went smoothly, and the couple had all the support they needed. Her compassionate approach and willingness to go the extra mile brought comfort and relief to Jeanette during this stressful time.
The day of the install was a moment of joy for Jeanette and Brian. The simple addition brought freedom for Brian, allowing him to maintain his independence. For Jeanette, it was a heartwarming reminder of the community at Hardwick Court – having Wendy’s support and that of fellow residents.
Sadly, Brian subsequently passed away, leaving a void in the home and community he had been such a cherished part of. But Jeanette remains deeply grateful for the memories of their final days together.
In reflecting on her experience, Jeanette shared that the stairlift meant more than just being a means for Brian to get up and down the stairs. It stands as a testament to the kindness and understanding that made Brian’s final days at home truly dignified.
“The process was pretty simple. Wendy was so helpful and supportive. I’m really thankful to Hyde for letting us install the stairlift – it made it so much easier for Brian to get up and down the stairs. Now that he’s gone, I make use of it – why not get a lift instead of climbing up and down the stairs, especially at my age,” Jeanette joked.
Meals on wheels
During the difficult time, Jeanette found it hard to leave her flat, even just to get out for some fresh air. Long time friends, Tony and Pauline were her support system.
Jeanette said: “During the hardest time of my live, Pauline and Tony were there for me. Even when I couldn’t make it out of my flat, they always came to make sure I was okay and eating. I couldn’t ask for better friends.”
Tony also made dinner for Jeanette every Sunday and even called it ‘meals on wheels’.
In fact, the entire scheme came together in Jeanette’s time of need and held a memorial for her late husband.
Brian used to do the gardening at the scheme. Tony has now taken on this mantle, making sure the garden remains landscaped and vibrant with colours. Jeanette commented that it’s really nice to be reminded of Brian and remember the many great years they shared together every time she sits out in the garden.
“I really miss my Brian. He was a wonderful husband and a great dad. Those were the best years of my life. But my friends here at Hardwick Court have helped me through it. It pleases my heart the way they all remember and honour him. They really lift me up.”
A friendship that has stood the test of time
Jeanette and Pauline have been friends for more than four decades. They met as young women in the 1970s and have been best friends ever since.
Through the years, they’ve navigated the ups and downs of life together – children, marriage, graduations, holidays and most recently and sadly, Brian’s passing.
Sitting on the bench built in Brian’s honour, Jeanette and Pauline reminisced about the many double dates and holidays they’ve had. Their laughter echoed through the garden as they remembered the good old days.
Now in their 80s, Jeanette and Pauline live in the same later living scheme and their bond is stronger than ever.