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The success of the Hyde Quality Standard relies on close working relationships with our partner contractors Hyde Property Maintenance, EQUANS, Mears and Anglian, to ensure consistent quality and workmanship. You will be notified who will be installing your new kitchen, bathroom, doors or windows by your Resident Liaison Officer.

Hyde Property Maintenance

Hyde Property Maintenance is our in-house service provider, carrying out responsive repairs, planned improvement work and gas servicing for 30,000 of our homes across the south and south east of England. 

EQUANS (previously ENGIE)

Housing and regeneration specialist EQUANS (previously known as ENGIE) carries out refurbishment and repairs across our homes in London, the south east and the East Midlands. If you are having your kitchen or bathroom fitted by EQUANS, please visit its Hyde resident portal


Social housing repairs and maintenance provider Mears carries out refurbishment and repairs across our homes in London, the south east and the Midlands. 

Anglian Building Products 

Anglian Building Products is the project division of Anglian Windows. It replaces windows and external doors on Hyde’s flats, maisonettes and houses.


Need a repair?

Hyde is responsible for some of the repairs and maintenance to its homes; however some repairs are the tenants’ responsibility (always check your tenancy agreement). For more details visit the Repairs responsibilities page.

We have also produced a series of video guides to help you make simple repairs to your home, which are available on the Home maintenance made easy page .

If you believe the repair is Hyde’s responsibility, the quickest way to report it is via our online contact form, by phone or using the Hyde App, please see the contact us page for details.

Emergency repairs should always be reported by phone.

Call us 24 hours a day, seven days a week on Freephone 0800 3 282 282.