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Replacing kitchens, bathrooms, doors and windows in our homes

The Hyde Quality Standard - changing the way we modernise homes

The Hyde Quality Standard (HQS) involves customers living in our rented homes fully in the replacement of their bathrooms, kitchens, windows and doors, giving them wider choice and allowing them to pay to upgrade certain items or to supply their own, fitted at no extra cost.

How often are kitchens and bathrooms replaced?

Every year we replace or improve the kitchens and bathrooms in a large number of our homes.

If your kitchen or bathroom needs fixing, please contact our repairs team. If our contractors find that repairs aren’t enough, we’ll consider replacing the kitchen or bathroom, which may require another visit to your property from one of our surveyors.

Find out what happens when we install a new kitchen or replace a bathroom in your home.             

 

The benefits of the HQS 

  • Offers greater choice for customers
  • Embraces our partnership approach with our contractors
  • Gives customers a sense of pride in their homes
  • Boosts customer satisfaction
  • Reduces rent arrears and improves gas compliance through Hyde Rewards

How it works 

High level base specifications 

Customers add their personal touch at no cost, with a wide choice of fixtures and fittings available, including kitchen worktops, bathroom taps, tiles and front door styles and colours.

If doors or windows are being replaced, there are a number of designs to choose from but these will depend on whether you live in a flat or a house and will have to comply with local planning. You can download the brochure (PDF, 2,499KB).

The chance to enhance  

Customers pay for higher specification options, including heated towel rails and wall tiling.

Adding that personal touch  

Customers supply their own items or materials, such as tiles, taps, kitchen sinks and bathroom suites – all installed at no cost to them.

What our customers say  

When we had our new kitchen installed, we decided to supply our own tiles and some appliances, which were installed at no charge. My new kitchen is amazing – I’m really happy with it.

Maxine Robson, Hyde customer, Orpington.

Customers supply their own items or materials, such as tiles, taps, kitchen sinks and bathroom suites – all installed at no cost to them.

Read our frequently asked questions for more information.