THCH reception

The reception at  our Tower Hamlets office (THCH) will be closed until Monday 5 October

Please use MyAccount or call our Customer Service Centre on 0800 3 282 282.

Your service charge letters explained

Each year, we pay for things such as gardening, cleaning and building safety checks, and then recharge customers. We don’t make a profit when collecting charges, and aim to get best value for money for services.

As part of the service charge annual cycle our service charge estimates are sent out by the end of February each year, and our service charge actual spend statements for the previous year are sent out by the end of September.

Click below to see a detailed breakdown of each type of service charge letter you will receive.