Thursday 25 June - Hot weather warning

There may be some temporary disruption to services while we prioritise urgent repairs while keeping our colleagues safe, particularly those working outdoors or in buildings.

We appreciate your understanding and patience while we continue delivering services for customers.

For advice on how to take care of yourself and your home in the hot weather, check out our news story: staying safe in hot weather

The leak's coming from the flat above

If there’s a leak from the flat above, it’s an emergency. Please call us on 0800 3 282 282. You can contact us on this number 24 hours a day, 365 days a year.

Help us fix it faster

Let us know the following information when you call:

  • What type of building do you live in?

  • If you live in a flat, what floor are you on?

  • Can you see a problem with the roof?

  • Is there a tile missing?

  • Is there a chimney near to where the leak is?