Packington residents - 10 April 2026

Please be aware that due to a leak, the energy centre at Packington Square is currently shut. This could impact on your heating/hot water. Teams are currently onsite to try and fix the problem and heating should be restored by this evening or if not, later on tonight. If you need further assistance, please call us on 0800 3 282 282.

Your community

Our community thrives on the collective effort of its members, who work together to look after our neighbourhoods

Find your neighbourhood officer
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Managing your neighbourhood

We’ve changed the way we manage our homes and estates to be closer to you and the communities we serve. Find out about neighbourhoods and your neighbourhood officer.
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Community spaces

Our community centres provide a welcoming space for local residents to meet, learn, and grow together.
Caroline Community Partners Story

Our community partners

Our Communities team invests in people and places to help create thriving communities with our local partners
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Customer Involvement

Our Customer Involvement service offers you different opportunities to influence and improve how we provide our housing services. Find out more and how to get involved.
Kieran (NO) And Fabiola (Customer) (2)

Find your neighbourhood officer

Your Neighbourhood Officer: 

  • Completes estate inspections and coordinates communal repairs
  • Checks of communal and residential doors
  • Carries out block inspections and tests emergency lighting.
Find out more