Wednesday 24 June - Hot weather warning

There may be some temporary disruption to services while we prioritise urgent repairs while keeping our colleagues safe, particularly those working outdoors or in buildings.

We appreciate your understanding and patience while we continue delivering services for customers.

For advice on how to take care of yourself and your home in the hot weather, check out our news story: staying safe in hot weather

Video doorbell guidance

Video doorbells

We’re happy for our customers to install video doorbells on their homes, and you don’t need to ask us permission.

However, you're required to use the device responsibly and only for seeing who is at your door, which is what it's intended for. 

You may be investigated if you're found to be using it incorrectly. For example, if it’s pointing at your neighbour’s property or any communal space far away from your own front door.