Thursday 25 June - Hot weather warning

There may be some temporary disruption to services while we prioritise urgent repairs while keeping our colleagues safe, particularly those working outdoors or in buildings.

We appreciate your understanding and patience while we continue delivering services for customers.

For advice on how to take care of yourself and your home in the hot weather, check out our news story: staying safe in hot weather

There's a leak in the roof

Stopping a leak from the roof can be difficult to do as an emergency as it involves working at height and often requires special equipment. Please check if you can contain the leak by catching the water in a bucket or a bowl. Please also check if the water going near any electrics. We'd like to know a bit more information here so please call us on 0800 3 282 282, so we can decide the best way to help.

Help us fix it faster

Let us know the following information when you call:
  • What type of building do you live in?
  • If you live in a flat, what floor are you on?
  • Can you see a problem with the roof?
  • Is there a tile missing?
  • Is there a chimney near to where the leak is?
  • Is the leak going near any electrics?

Extra help when it's needed

This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.