Wednesday 16 September

We're experiencing issues with our Customer Service Centre and MyAccount. You can currently call 0800 3 282 282 to report emergency repairs only. We're sorry any inconvenience this may cause. We're working to fix this as soon as possible.

Energy costs have risen significantly recently and you may have seen your bills go up. Many local councils have put together support packages to help. Make sure to contact yours to apply for any money that’s available to you.

Answers to questions you may have about the situation can be found below.