Repairing gates, fences and boundary walls

Who is responsible for repairing gates, fences and boundary walls?

As the landlord, we are responsible for repairs in boundary fences, gates and walls which divide a Hyde property from a road or public footpath.

We will not carry out repairs in dividing fences between neighbours, as these are the residents' responsibility.  We are not responsible for gates in dividing fences or a gate giving access to the rear garden from the front garden.

What is a boundary fence?

A boundary fence separates a property from a road or public footpath. See image for an example of a boundary fence separating Hyde property from a road.

What is a dividing fence?

A dividing fence separates a property from the neighbouring property or properties. It is the resident’s responsibility, and Hyde will only attend to carry out a 'make safe' repair and removal.

Who is responsible for my fence?


If your fence divides an individual Hyde property from a private owner or tenant, then Hyde will need to establish ownership before advising further. If the dividing fence belongs to the private owner or tenant, then it is their responsibility to repair it. If it’s shared with another Hyde property then we will expect you to carry out basic repairs, but Hyde will make safe and remove fencing if it's dangerous.

Homeowners and shared owners

As each lease/freehold agreement will provide for differing responsibilities on walls/fences there is not one single rule for homeowners. Check your lease and title plan for information on your responsibilities, and if you'd like us to have a look at your title deeds, contact the Home Ownership team on [email protected] and we can confirm your responsibilities.

You can report issues with boundary fences or gates via our report a repair form below.

Please report all communal issues here Report a communal repair online

Your report will be sent directly to your local contractor.

Book your repair on MyAccount

Book your repair now on MyAccount. You can choose a time and date that suits you, track your repair from start to finish and even reschedule if you need to. All of our most common repairs are available to book through MyAccount.

You’ll also enjoy all the other features in MyAccount like checking your balance, making payments, and sending us feedback.

Alternatively, call us on 0800 3 282 282 between 8am – 5pm, Monday to Friday.

Please call us

Please call us on 0800 3 282 282 between 8am to 5pm, Monday to Friday, to book in your repair.

We’re sorry, you can’t report repairs online to your contractor at the moment. We’re working hard to add this feature, and it will be available for you using MyAccount later this year. Watch this space.

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