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Who are Customer Voice?

Customer Voice is a group of Hyde customer volunteers.

What do they do?

Customer Voice work in partnership with Hyde’s senior managers. They look closely at Hyde’s performance and find ways for services to be improved for everyone. They listen to and can commission feedback from the wider resident community. If they see an issue, they ask questions and challenge Hyde for all residents. Some members of Customer Voice are also Hyde Board members.

Why not ‘observe’ a meeting?

If you’re a Hyde resident and would like to learn more about Customer Voice, you can join a meeting to see for yourself what the group do.

Due to the current restrictions around face-to-face contact, meetings are online at the moment. For more information please email: CustomerInvolvement@hyde-housing.co.uk.

News from their last meetings

Customer Voice held their second formal meeting of the year on 16 March 2021

Key discussion areas were Building Safety and Service Charges. Customer Voice were joined by observers who have shown an interest in joining the group.

  • Customer Voice discussed Hyde’s plans for setting up a building safety panel. This is an idea that has come out of the Hackitt report recommendations and is part of Hyde’s plans to make sure residents are safe. Customer Voice discussed the recruitment process, and some expressed an interest in being involved.
  • After their meeting on 27 January 2021, Customer Voice had requested a further update about outstanding service charge queries, including a breakdown of queries and what they were about. They expressed their continued concern over the length of time it was taking for Hyde to provide residents with a reply. A further full breakdown will be provided to Customer Voice in May 2021 and members have requested details of how this service will be improved in the coming months.

Minutes from previous meetings