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If you can close the window but you can’t lock it, or you can’t re-open it, it isn’t an emergency and you should report this as a routine repair.

If you've lost your window keys, then it's your responsibility to replace them.

Extra help when it's needed

This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.