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There's no water coming from the cold tap in your kitchen  

If there's no water coming from the cold tap in the kitchen, it's an emergency because you have no safe source of drinking water. Please call us on 0800 3 282 282. You can contact us to report an emergency on this number 24 hours a day, 365 days a year. 

Help us fix it faster

Please contact your supplier before you call us, to see if there is a problem with your water supply.

There’s water coming from the cold tap in your kitchen

If there’s water coming from the cold tap in the kitchen, but a problem with the water from another tap in your home, it isn't an emergency, because you have access to drinking water. Please report to us as a routine repair

Extra help when it's needed

This toolkit is just a guide. If you or your household require extra support (for example due to disability, illness or age) and need to report this issue as an emergency, then please contact us to explain your circumstances and we’ll be happy to help.